Diana's Cleaning Service LLC

Cleaning Service

York, SC 29745

Open Today 8:00AM - 6:00PM

lakewyliecleaningservices.com

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All Reviews

S
9 months ago
DO NOT HIRE!!
Fired the company and so did my sister. Poor customer service.
Response from Diana's Cleaning Service LLC
Both of these customers didn't understand that we (Diana's Cleaning Service) had to down size because of losing an employee. When a business owner has to make changes anyone would agree that you start at the bottom (least profitable) which the sister of this customer paid the least of any of our customers per square footage by a big margin. She was given the option to pay "the going rate" she chose not to. Mrs Martin sister was not the only customer that we had to let go, we had to cut 35% of our customer base. All of them understood our situation and wished us the best of luck and if we got back to the point of taking on new customers again they would be happy to use us again. This is not poor customer service it is business we had to much work and not enough time in the day to get it all done. We were upfront with all of the customers this change affected that is not "poor customer service" it is reality. Mrs Martin was not even affected by the changes in fact her price went down to go to a biweekly cleaning opposed to her weekly cleaning, and this review is how we found out that she is no longer going to be using our services anymore. This was only done so we could keep the great quality of cleaning that everyone of our customers have come to expect. We feel bad that these 2 customers have taken this so personally to write a bad review.
L
2 years ago
Immaculate and very professional
Amazed by the quality!
Response from Diana's Cleaning Service LLC
Thank you for the review. You will get $10 off your next cleaning!
M
2 years ago
Fast and Efficient Cleaning Service
Diana was referred to my husband and I by my sister. We've been using Diana for several months now and she is doing a great job. I'm very picky and after going over my high expectations with her, she quickly caught on to my all of my "OCD" needs! We have 2 cats and a dog and she is very good with our pets. We would recommend Diana for cleaning to all of our friends and colleagues.
Response from Diana's Cleaning Service LLC
Thank you for the review Marsha! Glad to here you are so happy with the service you get.
D
2 years ago
Reliable and Thorough Cleaning Service
My wife and I have used several cleaning companies for our home for over 20 years. We've used Diana's Cleaning Service more longer than any one of them. Diana is very reliable. She's only had to reschedule a few times for an emergency and always gave us notice. She's very flexible when it comes to us rescheduling our cleaning when we need to. Diana has a great attitude! If we need something extra done, she is always happy to do it. She treats my wife and I like family and cleans our house as if it were her own. We've used companies that clean well the 1st or 2nd time and then they seem to drop off their thoroughness. Diana is consistent and gets all of the floors in all of the rooms in our house SPOTLESS! She's the best cleaner we've ever used and I highly recommend her for any cleaning job. My sister-in-law uses her services, as well.
Response from Diana's Cleaning Service LLC
Thanks for the review Donny! You will get $10.00 off your next cleaning. Thank you for your business, Diana
S
2 years ago
Excellent Commercial Cleaner
I've been an property manager for over 10 years and have used Diana's Cleaning Service many times. It's hard to find good cleaners in this business and Diana is one of the best. She makes sure she has access, shows up on time and gets the job done. I've had several new tenants compliment the cleaning job, which is very important for my business. She's also done a few "trash-outs" for me by removing items left behind by tenants. Diana's Cleaning Service is a reliable and excellent cleaning company for my property management business.
Response from Diana's Cleaning Service LLC
Thank you for the great review Sandra! Let us know how we can help you in the future.
M
2 years ago
Excellent Service
We've been using Diana's services for quite awhile and she provides exceptional results. My family/home appreciates it! I highly recommend Diana's Custom Cleaning.
Response from Diana's Cleaning Service LLC
Thank You for the review! I will give you $25.00 off your next cleaning for being the first to leave a review. Thanks again, Diana