Dr. Christy Haffner
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2 weeks ago
poor bedside manner
After this office told me I wasn't allowed to be with my child during his procedure (she said he had 3 cavities and that 2 needed stainless steel crowns and 1 needed a filling), I told them that didn't go over well with me and that I was going to need to accompany my minor child to the back, regardless of their policies. I do realize they have the authority to either let me back or not. I, the parent, have the authority to either stay and let them work on my child's teeth or leave the office with my child, not allowing them to touch my child's mouth. After being allowed back with my child to the procedure room, Dr. Haffner told me I could be back there until another patient arrived. She said I would then need to leave due to HIPPA regulations. As my child was having his procedures done (well over $1000.00 worth of work) I did a little research of my own an consulted with a lawyer friend of mine. HIPPA is for the protection of patients so that unauthorized individuals cannot gain access to other people's medical information/history. So, HIPPA is to keep someone from obtaining my medical records or my child's medical records. It does not mean that I cannot be present in the room with my own child, a minor, just because someone else's child may be in close proximity to my child. If that were the case, HIPPA would be violated due to the fact that my child would have been present and overhearing conversation between the staff and the other patient. What's the difference? I do not appreciate how Dr. Haffner used HIPPA to try and intimidate me, the mother, into remaining in the waiting room while my son was under the care of strangers! I didn't fall for it. My son was very well behaved and respectful during 3 very intense procedures that caused him some discomfort and pain. While she was working on my son's teeth, he let out a soft whimper and her response was, and I quote, "Stop whimpering now! We're almost finished!" WOW! No nice bedside manner from this pediatric dentist. We experienced only intimidation tactics and a lack of empathy for a 9 year old boy as he let out a soft whimper because he was in pain. Her office has every right to have a "no parents allowed" policy, but it is not okay to use HIPPA as a way of intimidating me into submission. It won't work. I know my parental rights. I've accompanied my children to various dentists' offices and ortho offices in 3 different states and ALL of them have allowed me to accompany my minor child as procedures were being done....and I mean in the same room with other parents and patients having work done. We will NEVER step foot in Dr. Haffner's office again!!! Regardless of how gifted one is at his/her trade, and I have no doubt she is good at what she does, it's never an excuse to use intimidation and stretch the truth to try and make a parent feel like he/she can't be with his/her child for a scary procedure that is about to take place. I am so disappointed and hurt by our experience.
1 month ago
Bad Doctor. Dont take your children here
I visited this doctor for usual visit needing a certificate for school. My son was 6 years old at that time. The doctor did cleaning in the common room where parents are not allowed to enter. Hence I had to wait outside not knowing what procedure she is doing inside.She took xrays and told me he has 2-3 cavities that need to be fixed giving anesthesia. I was not sure and took him to another doctor for second opinion. Turns out there were no cavities. This doctor just needs to make money. My son is 10 now and still no cavities. Also after talking to friends I realised one friends son was told he will have to get his tooth extracted and when he went in, she was taking the good tooth out. My friend had to remind her about which tooth was bad. The doctor is rude and always has a frown on her face. Thank God I did not do what she said. Just stay away from them...
6 months ago
Dr. Haffner is the best pediatric dentist I have found. She is very patient, gentle, and loving with her patients.
1 year ago
My daughter has been to this dentist before and there have been small things that have happened before that we're never addressed until this time around. My daughter had her usually cleaning and upon her finishing her cleaning I'm called back for them to let me know the status of the visit. The dr. Haffner expressed to me out loud in front of other patients that my daughters teeth were "messed up!" (My daughter goes to regular cleanings, has braces and has had them for over a year). Then as I'm leaving I receive this report card, which I didn't look at until I'm out the door and where my daughter states to me that there was another problem. I'm furious and asked to speak with a manager...I state to her that this is not hippa complaint by you disclosing information in front of other patients and to which she says, that there were no adults in the room. She asked me why I should feel offended that the doctor said this to my daughter then I said wouldn't you be if she said something like that....we went back and forth and the office manager was not helpful.....then in regards to the other problem that she was having, I asked her why wasn't this problem told to me, and she said that they told my daughter and I said she is a child and that's why I am called back here so that the dr. can relay information to me and not to her....the previous time that I was in there one of the employees was calling to verify ins information, which I got the name, date of birth, ins, if I was in the business for frauding people all have to do is go to this office. I would not recommend this office unless u like your health information shared with others.
3 years ago
I was under impression that a pediatric dentist should Like children... The doctor is rather sarcastic and not at all kind. Children deserve better.
6 years ago
I love this place. They take amazing care of my children.