Dr. Elwood Astleford

Dentist

3500 30th Street

Vernon, BC V1T 5E8

Open Today By Appointment

Write a Review

Describe Your Experience

Tips for writing a great review:
  1. Be specific about your experience and the services that were provided.
  2. Be truthful - this review will help other consumers as well as the business.
  3. Be polite - give feedback in a constructive way.

Your Contact Details

All Reviews

L
1 week ago
Excellent, professional and friendly at all levels. As a limited income senior I certainly appreciate Dr Astlefords reasonable rates.
A
1 week ago
Painless and easy, but...
I went in with some cavities to get fillings done. The whole process went smoothly, I didn't need any anesthetic, and didn't feel any pain - amazing! However there was a total lack of communication during the whole process. I was not informed of what was going on, or what they were doing step-by-step - it was like I wasn't even there. He ended up doing 2 extra fillings without even telling me that A) I needed them to be done, and B) that he was going to do them. There was no communication, nor did I consent to this! Knowing that I can't afford much, they should have at least gotten my consent before doing 2 teeth I didn't know about. I didn't find out they did 4 teeth instead of 2 until the receptionist was told. That's how I found out - he didn't even tell me. This impacts me badly because one of the teeth he filled changed the shape of my tooth; now my expensive night-time retainer does not fit anymore!! Also, not telling me what he was doing in my mouth was slightly triggering to me, as someone with PTSD who doesn't tolerate unknowns very well. I am pretty disappointed because the extra teeth will make it so I have to pay more than I was quoted... However I did find the experience itself to be quite relaxing and painless.
Response from Dr. Elwood Astleford
Thank you for your review! Thank you for showing where I need to improve. Yes, we should have informed you about all what you needed done and what we were doing, and I thought we had. As for your retainer, I did not know you had it with you or I would have asked you to try it before you left. Next time you are at the dentist, make sure you bring it with you so this issue can be corrected and so it does not happen again. As far as the quote, we did not charge you anything personally and the quote would have been from a year ago and things have changed in the mouth since then. If you have any questions, please call us. Dr. Astleford
V
4 weeks ago
I saw Dr. Astleford today. Had been there for dental work before. I usually get very tense when visitin a dentist. Never do in Dr. Astlefords office. Dr. is very gentle and kind. I was HAPPY when I left his office with the good news He can fix my teeth to look 100% better. Thankyou Dr. Astleford. Staff is very helpful, pleasant and kind. Is a nice dental office to go to.
D
4 weeks ago
Amazing!
Dr. Astleford and his team are amazing! They are really great with kids and they are very friendly. They don't make you feel bad about dental problems but they guide you so that you won't face the dental problems again. They are very patient and understanding and really strive to help. My only regret is not going there sooner.
T
1 month ago
Exceptional service
Very kind and friendly staff. They are very good at keeping you comfortable and pain free. Always high quality service
P
4 months ago
Friendly, professional and informative sercice
The staff at Dr. Astlefords office are incredibly amazing at creating a friendly atmosphere; so much so that my children always look forward to seeing their dentist. Thank you Dr. Astleford and your team for taking such incredible care of tmy children and helping to make this a positive experience for them.
T
4 months ago
Best Dentist Ever
Generally I'm terrified of dental visits but anytime I need work done Dr. Astleford is so patient and gentle that I don't even realize it when he finishes a procedure. I literally laugh out loud when it's over! There's never any pain, only minimal discomfort and the energy in the room is always so calm and peaceful.
J
4 months ago
I have had Dr Astleford as a dentist for the last 8 years and am very happy with the services. I would recommend him to anyone. His office staff makes you feel so at home.
B
5 months ago
High Quality Service
Actually rated 6 out of 5 for my totally pain free treatment. I'm an old man, I've been to a lot of dentists. He's the best.
P
5 months ago
Best ever
Don’t think anyone likes going to the dentist, but sometimes you have to. Today I had to have a tooth extracted. And I can tell that it was completely painless. Dr Astleford is the best. Very gentle and very calm. So thankful he’s my dentist. Thank you Dr.Astleford.