Dr. Shahrzad Heidarian
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11 months ago
High Quality Service
I have been going to this office for a few years and love my hygienist. Natalie is great and takes excellent care of my teeth and always patient with me. Its not easy to find a good dental practice where they also accept insurance. Thank you Dr. Heidarian! I highly recommend Heritage Park Dental. :-)
11 months ago
Poor service, unprofessional, unfriendly
The hygienists are unskilled and mean, and the office does not communicate relevant insurance-related information that would affect your appointment. This is the kind of shop that choose revenue over their patients - they x-ray you every year and try to sell you night guards to drive revenue. They do not care about their patients.
Response from Dr. Shahrzad Heidarian
Dear DD, I am very sorry to hear about your experience. My entire practice has been built on word of mouth, I take your comments seriously and to the heart. I have interviewed all our staff to determine what happened to take the right course of action. Unfortunately, we are unable to identify you as a patient without your name. I would love to speak with you personally and make sure I have the necessary information regarding your experience and particular insurance case. Both our hygienists and our office manager are all seasoned individuals with years of experience and insurance billing. Furthermore, X-rays are a necessary tool when needed. However, recommending a night guard can only be suggested based on absolute necessity. We are not a "fee for service" dental practice and follow insurance and dental board guidelines for all our procedures. Please contact my office and ask for myself in person. Any information you share with me will remain anonymous and will be used to improve our communications. I care deeply for my patients and would really appreciate your call. Best, Dr. Heidarian
1 year ago
Absolutely awesome. I had a very bad tooth ache while traveling for business in Palto Alto area. I googled top dentists in the area to get a emergency appointment. I am so grateful that Doctor Heidarian fit me in her busy schedule. Her calming personality and expert dental work relieved my pain very quickly. It was the best dental experience I have ever had. Wish I lived there, she would be my prefers dentist.