Eagle Automotive & Transmission

Auto Repair Shop

6905 Broadway St

Pearland, TX 77581

Closed Today Closed

autorepairservicehoustontx.com

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All Reviews

D
2 months ago
I think the management was really professional, and the staff was very knowledgeable about the work that they offered, and what t hey did with me vehicle. I would always recommend to my family friends and associates. I love eagle!
J
2 months ago
Customer service was great.
L
2 months ago
would recommend
T
2 months ago
This place is great. :)
J
7 months ago
Notice a pattern with these reviews? Stay away from this place.
Replaced my brake pads and rotors but didn't bother to tell me the calipers were bad. After driving and smelling extremely hot brake pads and hearing grinding I called them and they offered to replace the pads and rotors for "free" but tried charging me 3x the cost of a caliper anybody else charges. A-holes. Should have caught the caliper issue when they replaced the pads and rotors since the calipers were basically frozen. Went elsewhere and had calipers replaced for a fraction of what they wanted.
D
1 year ago
When the shops at fault, you pay for it
STEER CLEAR. If good customer service and ‘making wrongs right’ is your thing, then stay away from this shop. The communication between Brandon (Shop Manager) was great up until dropping my vehicle off. I was told my vehicle would be done in a day. It was with Eagle Auto for 3 days. Part of this was due to Brandon and his team identifying an issue I needed to fix and so I had them complete it which I fully understand needing more time for but he told me it would for sure still be done in a day and that definitely wasn’t the case - on two separate occasions his guys were on the final task but were leaving soon and couldn’t finish it until the morning. How is that even possible? I watched it be done on YouTube in two hours but his people need 16 hrs? Had I gotten a phone call telling me this that would have be one thing, but for me to have to call several times a day to find out what’s going on isn’t good business. When they “fixed” everything, I made it 7 miles down the road before things started falling apart, to which I was told I had to foot the bill. Brandon initially told me it was likely that something wasn’t fastened tight enough (aka it was their fault), but then quickly changed his mind and told me it could have been the wind (aerodynamics wouldn’t have allowed this unless the piece was fastened out of order and the wrong part was on top of the other), and then again changed his mind to tell me I hit something and I must not have seen it. He called the dealer and found out the part was a couple hundred bucks and told me he’d look around to see if he could find it cheaper. Never heard from him again. So I reach out after a week and a half asking for some information and finally get a brief email that doesn’t answer my question. Eventually we get to a point where he tells me after 15 years these parts go bad (sounds like a coincidence with the age of the car), that he gets many calls each week that splash guards are malfunctioning because people are driving recklessly, or that the plastic pieces were just worn out. What’s odd is that up until taking my car here I’ve never had an issue. The only issue seems to be that I let them work on my vehicle. I even offered to bring the car to the shop to let Brandon or his technicians walk me through the process of how they replace transmission fluid to which Brandon declined. The shop could pay for the $50 piece but are choosing not too which is sad. So I’ll lag for it, but I’ll never be back. Hopefully this saves someone some trouble. It’s not worth saving $50 compared to someone down the road that’ll do things right the first time when you’re without a car for 3 days and now have to buy something that wasn’t broken when you dropped it off. This is the first time I’ve ever had to complain about a shops’ work so I’ve tried to address as many details as possible since the owners can respond and try to tell prospective customers differently.
A
2 years ago
Not recommended anymore
Chris no longer works here and apparently he is what we liked so much about Eagle Transmission. Just got totally ripped off paying to repair wheel bearings THEY replaced two years ago. First, they tried to claim they didn't perform those repairs and that we were mistaken. When we explained we had all our repair receipts they suddenly were able to see that they had, in fact, performed the repairs. Then they said there's no warranty on their work and that we probably had been driving the car too hard and messed up the bearings. He said he'd 'cut us a deal' and only charge us for their cost. $400.......$400 is what he claims is their cost for two front wheel bearings. I googled it, it's $125 per wheel at the auto parts store. When I told him that, he said oh we got the parts from the manufacturer. Yet couldn't produce a receipt for their purchase and told me I could look at the OME number on the part. If you want to get lied to, jacked around and treated like a fool, Eagle Transmission is your spot!!