East Side Property Management
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2 months ago
I would never again use Eastside to manage a property. They are a shady business. Late monthly payments for rents. Security deposits not returned in a timely manner. Excuse, upon excuse, upon excuse when answers were needed. Lengthy wait times for repairs. Do your homework, and use another more reputable company.
1 year ago
Terrible property management service for renters
I rented with East Side for a few years, and I always paid my rent and bills on time. They were late and slow to move forward on every repair needed at the property, and they would not respond to emails or phone calls for weeks when I requested repairs. It required multiple follow ups for anything to be taken care of at the property. Their staff seems somewhat incompetent and they would ask me to rearrange my schedule to accommodate things that THEY needed to do, when the lease said nothing about me being required to be home. They also lost their spare set of keys to my building and individual unit, and backhandedly accused me of changing the locks. It was a whole ordeal when I gave notice to move out because they had lost their set of keys. They pretended like "sometimes keys just stop working." No, they lost the keys, which was really irresponsible and could have been a security risk. It has been over 30 days since move out and I have not received my security deposit back yet, either. I would never recommend anyone rent or lease with East Side.
1 year ago
Would Not Recommend To any One
I agree with the past complaint POOR CUSTOMER SERVICE. They are not for the renter at all. I as well waked into a dirty house and was charged $250 for cleaning and when it came time for repairs they were not fixed. We had a foundation leak that was suppose to be fixed at move in and was never fixed, and was currently growing mold. Its been almost 60 days and I still haven’t received my security deposit and had to pretty much beg to get my inspection list that came with ridiculous charges that I have to dispute witch makes this even more unbearable to deal with, and they cant even talk to me, they never return my phone calls. Being a renter I thought going though a company would help solve these issues, but stay far far way from this one. Worst experience and bad business etiquette I have ever dealt with.
1 year ago
Poor Customer Service
We had the opportunity to spend a lot of time with this property management company as tenants. In the beginning, we were treated with 'smiles and pleasantries, but as soon as requests for maintenance services came their way, we were "problematic" for the office. We were made to feel as though we were an inconvenience, even though rent was paid on time. They charge a "cleaning" fee but do a poor job cleaning, (and this was brought to their attention). After a while, the relationship was severed and we had to end it.
3 years ago
Great property management
AWESOME property management company! I know because I had an awful company before I was fortunate enough to sign up with East Side. Very friendly, proactive, informative and trustworthy. They do a great job giving the owner as many options as possible while still representing the tenant. Worth every penny and then some! I would highly recommend them to anyone looking for a property management company.