Eco-Clean Carpet Solutions

Carpet Cleaning

1817 Whittle Springs Rd

Knoxville, TN 37917

Open Today By Appointment

carpetcleanersknoxvilletn.com

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All Reviews

B
4 months ago
Purchased gutter guards
Approximately 2 years ago we purchased a gutter guard package from EcoClean. We were told, including on our paperwork, they had a lifetime guarantee for not clogging up. That was a false commitment on their part. Michael was who sold us the package and we have needed him to come out on two-three occasions to unclog downspouts. Over the past 6 months, we have tried to contact him again since several downspouts are clogged again (the same ones that always clog up). He has communicated with my wife on multiple occasions about when he will be there. It’s alwars “be there next week”, or “call you on Tuesday to let you know I’m on my way”, but he never arrives or calls. My wife has reached out to the owner and he either does not respond, or tells her he will follow up and doesn’t. We are exploring legal action options at this point to get our money back for the cost of the guttering package. Extremely frustrated and would encourage anyone to think twice about using this company for any service. The review page request a Star Rating so I am providing one Star, only because it will not accept my review with zero Stars.
Response from Eco-Clean Carpet Solutions
I share the frustration that this client is going through and would like to explain the situation. Eco Clean never was in the gutter business. I partnered with Mike Odom of "All about Gutters" and his business to refer our customers to him. While he was setting up his business and waiting for his tax id to come in we ran about 5 invoices through Eco Clean. We only received a small 15% referral fee from Mike for jobs that we sent his way. In hind sight that was a very bad move on my part. So even though you paid Eco Clean for your job we received only a small portion of that sale. (15%) Mike and his company got the bulk of that money which is why I am trying to get him to take care of this. Because we are not in that business we cannot just send someone out to fix it. I have called several companies asking them to go and clean out your gutters and access the situation. All have turned me down. Seems gutter cleaning companies do not clean gutters that already have screens on them because they don’t want the liability of moving or disturbing the screens. So my goal has been to hopefully convince Mike to back up his work and take care of this. I have even offered to pay him and he has promised to call you but as you know he has not followed up. Your husbands review of my company will not help this process as I am already doing what I can to help you. I understand and agree you thought you were doing business with my company directly and because my name is involved in this I want this cleared up more than you do.
C
8 months ago
Very professional, polite and excellent carpet repair
EcoClean was prompt, professional, polite, and did a wonderful job repairing the carpet.
D
11 months ago
Great service! Professional and thorough!
Gib did a great job cleaning the carpet - no spots left!! It was amazing how clean he got our tiles and epoxy grout! I had forgotten the grout was off-white :) He was very professional, prompt, and pleasant!
Response from Eco-Clean Carpet Solutions
Thank you for your review, we appreciate your business.
W
11 months ago
High quality service, Very satisfied.
Used the air-duct cleaning service and was very pleased with the attention given by Jess to the task. I will call Eco-Clean again when i need their varied services.
Response from Eco-Clean Carpet Solutions
Thank you for your review, we appreciate your business.
J
11 months ago
Jesse was on time. He was polite & friendly & did a good job on our old worn carpets. We are satisfied & will recommend this company.
Response from Eco-Clean Carpet Solutions
Thank you for your review, we appreciate your business.
W
1 year ago
All work was done professionally and in a timely manner. We are very satisfied with the work done. Only suggestion is we only had one worker. I am a healthy 70 year old and was able to move most of our furniture out of the way, but with only one worker, it could have been very difficult to move heavy furniture. We had a couple items that I struggled with in moving with the help of the service tech. You might want to at least inquire of the customer or make note when giving the estimate the need for additional help. Otherwise, great job.
Response from Eco-Clean Carpet Solutions
Thank you for your review, we appreciate your business.
L
1 year ago
We had significant issues with cat urine and our service tech was very diligent in treating all the spots. He was careful with the furniture and the carpet smelled so great after it dried. I think he did a good job.
Response from Eco-Clean Carpet Solutions
Thank you for your review, we appreciate your business.
B
1 year ago
Professional, friendly, efficient
Highly recommend this company. They have cleaned my sofa 3 times now. Always a great experience. This last time the tech was exceptional. Very kind and professional!
Response from Eco-Clean Carpet Solutions
Thank you for your review, we appreciate your business.