El Segundo Beautiful Smiles

Dentist

390 N Sepulveda Blvd.

Suite 1150

El Segundo, CA 90245

Open Today By Appointment

elsegundobeautifulsmiles.com

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All Reviews

J
3 months ago
I love dr cardona and all her staff! She does beautiful work that lasts forever! I’ve been seeing her for many many years! She is the best and her hygienist Giovanna is lovely! No pain! So good at her job!⭐️⭐️⭐️⭐️⭐️
J
3 months ago
I love dr cardona and all her staff! She does beautiful work that lasts forever! I’ve been seeing her for many many years! She is the best and her hygienist Giovanna is lovely! No pain! So good at her job!⭐️⭐️⭐️⭐️⭐️
C
8 months ago
Office out to get your money, perform services you don't need, and incorrectly file insurance claims
I have been waiting until my experience with this office is completely finished before writing this review to give a full account of my experience and I am happy to say that I will NEVER have to talk to Dr Cardona's office again. Let me begin by saying there are posters all over this office talking about rewards for posting 5 star yelp reviews. So take all these other reviews with a grain of salt... After moving to the area, I was looking for a new dentist and ended up going to Dr Cardona. The office is clean and the service was nice. However, after my first appointment, the dr said I had TEN fillings and a crown that needed to be taken care of. I panicked and made an appointment ASAP for the crown since that was the most urgent and had the service done. I paid $500 up front and was told insurance would cover the rest. A few months later, I get a call from Angela telling me my insurance would not cover the crown and I needed to promptly pay up. After asking more questions and prying Angela for what was going on (and multiple calls with insurance) I figured out that the paperwork was not filed correctly and therefore would not be covered. The office also did not do pre-authorization (which would have prevented all of this) because it was 'against their policy' unless a patient requests it and it was my fault for not asking. I had the office resubmit the paperwork another time, which got denied again. I asked the office write up the paperwork, with a narrative one more time but to send it to me before sending it to my insurance provider. 2 days later I hadn't received anything and called the office. Angela said she "forgot" and already sent it off to my insurance and would email me a copy. Each email I received from this office was riddled with bad grammar and typos. Now, by now (no surprise), I checked the paperwork submitted and had to point out that the x-ray was mislabeled, my name was misspelled, and the narrative had grammar and spelling issues. No wonder insurance wouldn't pay!! After calling the office and walking them through the corrections, I had them fix the mistakes and resend immediately. A few weeks later, I get another call saying I still have a $600 bill that absolutely needs to be paid ASAP. I checked online and my insurance indicated the claim has been accepted and paid. After I emailed a copy of this confirmation to the office, they relented and said "ok, I guess it just hasn't come through yet." and finally left me alone. During this whole process, Angela was rude and talked to me like I was an idiot for not just ponying up another $600. On top of all of this, I got calls and emails every month saying I was due for a cleaning. After telling me I needed TEN FILLINGS (my new dentist has confirmed this is NOT the case) and jerking me around with billing, I can assume that this office is only out to get your money. Sorry, Beautiful Smiles, I am not letting you get anywhere near my teeth again.
M
1 year ago
Professional service with smiles
My new one stop dental services shop.