Element Moving and Storage, LLC


15950 North Dallas Parkway

Suite 400

Dallas, TX 75248

TX DMV: 006519926C/ (888) 368-4689
US DOT: 2038052

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All Reviews

2 years ago
Amazing crew
I had the most awesome crew ever. Loading up my house and moving across state lines is stressful enough but my guys were absolutely da bomb! Efficient, swift, careful, polite, gentle with the fragiles, just the best. Obviously not their first rodeo! I highly recommend them from the office crew to the moving crew. Not one issue or bad thing to say.
3 years ago
The movers were slow, but thorough and everything was moved without damage. It seems that they put an inexperienced crew together without a real crew lead. The crew would stand around and watch each other wrap furniture and move items without helping each other. It took almost 9 hours to move a living room, bedroom, about a dozen boxes and the washer, dryer and a refrigerator. Called them the Monday after the move, they decided to refund an hour and a half of the moving cost, but it's been over 60 days and still no refund! If you want a slow, careful move, this is the company for you, but beware that the move will take 3 to 4 hours longer than what they quote you!
4 years ago
So Disappointing
Just like every other moving company you are warned about. Starts off great and then everything starts to go wrong. I didn't get my stuff until 20 days after the date of pick-up, after being told I would get it in about 5 days. I had to call them for updates, they didn't call me. They transported all my stuff from Texas to Colorado, the end destination was supposed to be Washington. The truck broke down in Colorado, so they had another truck pick it up and take it back to Texas. When my stuff finally arrived there was damage. It has been about 3 months and I'm still working on getting the replacement parts for my bed frame so I can put my bed on it. They have 21 days to deliver from date of pick up and they settled my claim based on the provided insurance, but it's not enough to replace anything. Be warned, get extra insurance and make sure you call for updates frequently. I wouldn't use them again or refer them to anyone.
4 years ago
Best move ever
The workers were very professional. They went above and beyond the call of duty to make my experience as painless as possible, and they clearly enjoyed their work.
4 years ago
Friendly Crew - Not-so-friendly Salesperson
The actual moving crew were amazing! They took great care to ensure our items were packed adequately and that nothing was damaged in the process. We are repeat customers as this was our third move with Element. We've referred other customers who had multiple moves and utilized storage services with Element as a result of our referral. That said, the cost of our move was a shock this time. Our residences were 1.5 miles apart yet we were forced to pay a one-hour travel fee. When I mentioned this to the salesperson (Allen) via reply to his e-mailed estimate he called me and very rudely asked "Do you want me to just cancel your move?". Of course I didn't want to cancel but, he refused to modify the rate stating that I had paid this amount on my 2 previous moves... which were actually 40-45 miles apart! Finally, I requested a 3-man crew at a higher hourly rate knowing that I have some large, heavy items. However, only 2 men were available the morning of my move. The quoted rate for the 13 items I requested to have moved was 3 hours but, I was charged for the 5.5 hours it took the crew plus the hour of "travel time". In the spirit of good customer service it would have been nice to be treated more professionally at the beginning of my order request and more fairly at end of the process when I had to pay nearly double the amount quoted.
4 years ago
Great Service!
My entire moving process with Element Moving and Storage was amazing. Brandi, the moving consultant, handled all of the arrangements and answered all of my questions. Jeremy and Darrell, the moving crew, were friendly and professional. I have absolutely nothing bad to say about my experience, will be recommending and using their services again.
4 years ago
Great service
This was the first time using Element moving and storage and it won't be the last. They were extremely professional and offered us a very competitive quote. We had a big move and it took all day to load, but that was expected. Everything was wrapped and stored without breakage or injury, which included glass tabletops and antiques.
4 years ago
Best moving experience!
We recently hired Element for a move within Texas. The agent who booked us was extremely helpful in answering my many questions. She kept in contact making sure everything was ready and the move would go smoothly. The guys who came were courteous, clean cut and hard working! They took great care with my things. They were very fast, but very thorough. I had also rented a van to move some large plants and our pet, and they helped load it too. At our destination, they worked later than normal to get us unloaded so we would not have to stay in a hotel. I would highly recommend this company! Their prices are good, they are trustworthy, and diligent!
4 years ago
Good Job
Everything went as planned. The time and the overall move. The 2 men that moved my things were very nice and did a good job.
4 years ago
Out Standing Service All The Way Around
The entire process with Element Moving and Storage was with out a doubt, the best professional moving experience I have ever had!