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3 months ago
Poor, if not terrible quality
Im pretty sure the business owner deleted my review, so Im posting again. Posting again mostly as I spent a bunch of hours this last weekend fixing more doors falling off. Review from Christmas 2017: I love coming home for the holidays and having to fix stuff for my parents. After a six month long nightmare of a kitchen cabinet refinishing project, the repairs continue. From fixing hinges, to carefully removing causing from every surface, the end is near. This business was hired to refinish the kitchen cabinets in my parents house. My mother wanted to update from the honey oak color that went out of style many years ago, and this clown said he could re-stain the fronts. Within a few weeks he brought back the doors, which looked like a child smeared dark stain on. Giving him a chance, he put the kitchen back together. The finish was poor, the workmanship he provided was worse. The owner was notified via email with pictures attached. He wasn't even going to try to fix what he did, just said he would have new cabinet doors made and installed as they looked horrible. Months later the new doors are installed. And that brings us to Christmas 2017, where I try to fix what he destroyed. Merry Christmas Rob Woodhead, thanks for leaving me to fix the mess you left of my parents kitchen. Here's to a new year and hoping you re-evaluate your business and close up shop
Response from Empire Millwork
I had no contact with Jeff Clark and have never met him. I can assume by this review that he has an opinion but totally unwarranted as he was never part of the sale. We tried to help a customer with a very low budget and the last time I left the customers house they shook my hand and said they were happy. It is absolutely true the original refinishing was unacceptable and when the customers were unhappy I replaced ALL the doors and panels for FREE without hesitation. Their kitchen is over 20 years old and they were just trying to make it look better. They got way, way more than they paid for but there is only so much we could do. I am very upset I couldn't make these customers happy. We did everything we could
1 year ago
First. Lets begin by saying that the initial response to our request for information was much quicker than expected. Rob called just hours later to acknowledge our online request and to arrange a visit. Done! Rob had the right approach and take on what Empire could deliver versus the cabinet reface we were considering and offered an option that sold us on the spot for full cabinet replacement. My wife (the boss) and I were invited to visit Empire's shop for a tour and look see. We had already agreed on the pricing via email so it was a matter of choosing the finish for cabinets, counter and back splash. What really impressed is the in house capabilities supported by good trades people and modern manufacturing equipment. We met the dedicated assembly people and supervisors and Rob gave us a quick tour of the manufacturing processes. Empire offers a very wide range of finishes, styles and most importantly, hardware. Highest quality all around! After the installation Rod and Mark were only a call away to help us with any issues. They were very accommodating and were flexible with the final touches while giving us a chance to install flooring. Our kitchen looks very modern and simply awesome........just what the boss wanted. A happy wife is a happy life!!! Empire simply listened and delivered!
1 year ago
We recently did a kitchen renovation with Empire Millwork. From start to finish (design, layout and install) the staff were knowledgeable and excellent to deal with. The product is beautiful and we are so happy with our beautiful Empire Millwork kitchen. We would highly recommend them!
1 year ago
Impeccable customer service!
The staff is very knowledgeable and friendly. Their product is high quality and and was delivered on time! We look forward to our next project with Empire!
1 year ago
major retail project
We had the pleasure of working with the highly experienced staff at Empire mill works on a very extensive project, they provided us with our entire store fixtures, display cases, point of sales station, wall panels,doors, staff room, office and workshops. The installers assembled the cabinet in our facility and the level of expertise was impressive to say the least. After getting numerous quotes from various cabinet makers and mill work companies we were impressed with Empires quote which was to say the least the best value by far, we stayed on budget and received so many extra features that I'm certain would have cost thousands from other companies were much to my relief included at no additional cost! I would highly recommend Empire mill works.