Encore Moving And Storage

Mover

204 Berg St

Algonquin, IL 60102

Closed Today Closed

moveralgonquinil.com

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All Reviews

C
5 months ago
Worst Moving of Employees in History
Buyer beware. The worst moving experience we have ever had when moving employees. We contracted with Encore Moving Services of Algonquin, IL through a broker, who then gave Encore instructions to pick up property on 3/31 for a 5/1 move in. They were very late, loaded the furnishings, then produced a contract and required signature. In the fine print were many fine print rules, but it was 11pm, standing in the street, with all belongings in truck already, they signed contract. In language fine print was 30 business days to deliver from date, not the 30 days as was implied in all conversations prior to selecting Encore and picking up furnishings. Of course there is a broker, and young employees 1st big move accross country, with a 18 month old in tow during COVID 19. Employee informs broker they were leasing house beginning May 1st, and since contracts were signed in March believed and were promised furnishings were in transit soon and would arrive May 1st. With confidence from brokers promises, the employee moved into the house May 1st and began calling the broker, and eventually Encore for some understandings. Days passed, no furnishings, no communication from Encore. Frustrated, disappointed, and angry at the lack of empathy this supply chain showed for a young mother, her child, and their struggles to get their belongings now required their employer, its CEO, and multiple calls to all to get the truck to the address finally Fri, May 22. Upon getting the news, we the employer cut a bank issued cashiers check to present to movers upon arrival. Chase Bank was the issuer. The movers refused the cashiers check and forced the CEO to call Chase, get a bank manager to reversed out the cashiers check, and produce $2200 in cash. Upon returning with cash, employee is advised it will be another $80 for the hour they waited, and again Encore refused to unload the truck until she returned to the bank and retrieved $80. Further they refused to wear masks nor gloves when in residence during COVID 19 even tho it is CA state and county law to wear a mask in public on May 22. Endangering the welfare of our employees and their dependents, creating liability exposure for us, and the horrible manner in which Encore communicated, promised and never delivered on any said promises, excused themselves and placed blame on brokers and/or employees when asked for basic customer service, a company that consistently said what they did, and then failed to even remotely do so. Any response to this review from Encore Moving Services will be inauthentic, just as their representation and customer service considerations are. Buyer, Employer, anyone who values integrity and want to employ exceptional American companies should absolutely avoid this Encore Moving Services and its broker network and hire real professionals, this was a nightmare and will never be used again by our company.
F
9 months ago
No problems
Once again, they were friendly, professional, and efficient and treated my things as if it was theirs!!! No problems and I highly recommend them!!! I would use them again!
S
9 months ago
They made it easy!
These guys mean business. They moved all of our stuff quickly, safely, and efficiently, and were so kind while they were doing it! They complimented our new house and really were friendly and helpful throughout the whole process.
E
9 months ago
Worked quickly
They worked quickly and took great care of all my furniture. They wrapped every item to ensure they were delivered in the same condition. And they were completed in less time than the estimate. Recommended.
J
9 months ago
Already recommended
Everything was brought to our new place in good shape and half the time of what we expected. I have already recommended to some friends and will 100 % be contacting again for my next move.
C
9 months ago
These guys were terrific!
These guys were terrific! Their price was competitive, they showed up on time. They worked non stop to get the job done and clearly knew what they were doing. I couldn't have asked for a better move!
D
9 months ago
Highly recommend
On the day of the move, the team was on time, super efficient, friendly, and responsive to my questions and concerns. They quoted me 4 hours and did the move in under 3, including carefully repacking my belongings into a trailer. Would definitely highly recommend, and will use again.
B
9 months ago
Excellent experience
Excellent experience overall and I will definitely book them again for my next move.
A
9 months ago
Incredibly patient
They were just as fast and careful unloading as they were loading. We really didn't know how we wanted to set up the new place and they were incredibly patient with us smiling during the entire process.
A
9 months ago
Good Job
Would happily recommend these guys to others.