Family Dental Practice of Lancaster
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2 weeks ago
THIS PLACE IS GOOD AT TIMES THEN OTHER TIMES THEY FALL BEHIND. I HAVE BEEN CALLING FOR 2 WEEKS TRYING TO GET ISSUES WITH MY SONS ACCOUNT SITUATED. THERE SHOULDNT BE ANYTHING ON HIS ACCOUNT TO BEGIN WITH. I LEAVE MESSAGES NOONE EVER CALLS BACK . MY SON WENT IN THE OTHER WEEK FOR A CHECK UP, TOLD US HE HAD 3 CAVITIES AND MADE ANOTHER APPOINTMENT FOR THE SPECAILIST. THE SPECIALIST SAID THERE WAS NO DECAE WHICH YOU CAN CLEARLY SEE SOMETHING IS GOING ON WITH HIS TEETH, ALL THEY DID WAS BRUSH HIS TEETH AND SENT HIM HOME, AND HE STILL EXPERIENCES PAIN. NOW I HAVE TO TAKE HIM SOMEWHERE ELSE I WILL NOT BRING MY BUSINESS BACK TO THIS LOCATION. I USUALLY DONT LEAVE REVIEWS ABOUT A PLACE, BUT THIS HAS GIVEN ME SUCH A HEADACHE THAT I NEEDED TO SHARE THIS RECENT EXPERIENCE.
4 weeks ago
Fixed my smile! Thank you
I love this office, I hated my smile..and the Dr that fixed my teeth was gentle and so carrying....i highly recommend this office
4 weeks ago
Very happy with Staff and Dr
I came and was greeted politely by staff and examined by Dr Sina. Everythibg was pleasent and I have scheduled to come back for treatment
2 months ago
Don't use this Dentist!!!
This office has the worse service. Have been waiting three months for an extraction referral. Have called everyday with same answer, some one will call you back or referral was mailed out to insurance company. Have contacted insurance company and still nothing. Also to is doesn't matter if you have an appointment expect to wait 2-3 hours after your appointment time before being called and another 1-2 hours to see the dentist. Also forget getting any promised call backs.
4 months ago
People seemed courteous and friendly. However upon second visit I waited 2 hours before service. I was first to sign up for my appointment. Questioned after one hour, why the wait and many others served before me even when I was first in the lobby with an appointment. No response, waited another 1/2 hour, asked again why the wait. Then 2 hours total wait they take me in to a chair for another 20 minute wait to find out they didn't have my denture ready for me. I gave them the benefit of the doubt. Said well people make mistakes. But the wait had to have been poor management to let a client wait 2 1/2 hours before telling them they don't have my denture and I have to come back the following week. My husband had an appointment the next day. He kept the appointment and signed in first one on that day for his 9AM appt.. Again others taken before him. He waited 55 minutes before he walked out. They are high priced according to google and doctor admitted they are high.
4 months ago
Crown fell after 2 hours of treatment. Patient was told that a different dentist cannot touch another dentist's work. Appointment was given a week later and on the day of appointment the dental assistant re-cemented the crown and the dentist who worked on the patient, didn't even see the patient. A two hour wait time for a five minute procedure. Office staff needs to manage appointments according to what treatment the patient needs. Receptionist takes at least 20 minutes to check in a patient and send chart to assistant. Waiting time for receptionist to check you in is 30 minutes, waiting time for dental assistant to call you in is at least another 30 minutes, and another 20 minutes for dentist to see patient. At least one hour and a half wait time for dentist to diagnose and wait at least two weeks to receive approval from insurance.
5 months ago
I just have a small claim against family dental practice of lancaster. I filled the claim because of their ignorance and overcharging.