First Alarm, LLC
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4 months ago
Always gets the job done.
I have been using First Alarm for years on the new homes that I build. They alawys show up on time and get it all done in my time time frame no matter what I through at them. Great company, Great people.
4 months ago
First rate service!
First Alarm is the ONLY company we use on all of our building projects; reliable, knowledgeable, efficient & professional service every time.
4 months ago
Customer service is incredible, friendly staff, great job on installation. Highly recommended.
5 months ago
First Alarm furnished and installed the fire alarm system for a 4,000sf auto repair facility and the process went very well. The technicians were reliable and pleasant to work with. Everyone arrived on site on time on the days they had committed, and worked efficiently and professionally. First Alarm handled the entire process from design and permitting through final inspection and testing, which the fire department signed off on the first time. My company is lookin forward to working with First Alarm again.
6 months ago
First-alarm is great
I use first-alarm too install security systems and low voltage fire alarms in a lot of my jobs. Ron always answers his phone and is always on top of it for me and my customers We are very happy with the service, products, and communication of first-alarm I would recommend them highly for your security and fire alarm system. Nick Tully TECC Electric
1 year ago
Not a review
Service is fine, but can't rate its effectiveness because I have discovered a glitch in the system. I live at 150 St. Paul St., Brookline, and you were contracted to install your equipment throughout the building. The residents who wish to be protected through the system contract directly with you. The system relies entirely on the apartment's land line which is also the vehicle by which the building's annunciator system permitting remote access to the building's external locked doors. Thus when my daughter who had keys to the building and the apartment inadvertently set off the alarm when she came to meet with me, it resulted in your monitors phoning the apartment to find out what was wrong. My daughter assured your representative that nothing was wrong, but was unable to give them the "password" since she did not have it. Your guidelines require you to notify the Brookline police in this situation. Meanwhile, I came home, called your office, gave them the password and asked that the police call be cancelled. You said that could not be done. While we were all on the phone together, the police arrived, but could not reach my phone as the line was already busy with me talking with you. The police finally got in and were really angry, saying they were on the verge of breaking down the vestibule door. This is absurd. There are any number of reasons the phone could have been in use and inacessible to you or the police-- a medical emergency where someone was talking with a physician, for example. How can this situation be improved?
Response from First Alarm, LLC
It is very important that everyone with access to the home and Security System knows the password. During a burglary or home invasion the intruder can answer the phone and assure is that everything is ok, the password is how the Central Station confirms all is well at your home and the person on the other end is authorized to be there. Always be sure to give the password to those who are allowed access to your home. First Alarm LLC offers a GSM radio option which will securely transmit signals to the Central Station via wireless radio and allow customers to remotely control their Security System from any smart phone or computer with internet access, arm and disarm your system remotely for family, guests and contractors without giving them the security code or password.