First Choice Dental - Verona


927 N Main St.

Verona, WI 53593

Open Today By Appointment

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All Reviews

3 weeks ago
Terrible billing practices
From day one at the Verona location I was very specific that I had TWO (2) insurance plan's. One was from my office and the other a personal plan that I had a backup. With my ongoing health issues it is very important that I keep my teeth and mouth as clean as possible. After my first two cleanings of 2017, I was very clear that I did NOT want to have any other procedures or add on's that would require out of pocket expenses. Sure enough they went ahead with my THIRD (3) cleaning knowing full well that i was not going to pay out of pocket for anything but my tooth paste. The location was very clear on that, i sat down with the accounts person and specifically had that conversation, which she promptly ignored. While I was at the third cleaning they also did a fluoride treatment , again knowing full well that I was not going to pay for anything. I then received a bill for $170.00 for a cleaning and a fluoride treatment that I was very clear that I was not going to pay for unless it was covered by my insurance. They charged me anyway's. I sent a letter to your corporate office. When they responded with an "explanation" of my dental benefit's. Really? I contacted Delta dental and asked them for a full accounting of what they paid to First choice dental concerning my account. I was shocked to find out that they had been using both of my insurances when in reality they only had to use one. I was entitled to TWO full cleanings and First choice new that they had used up all of my benefits and then went ahead and did a third cleaning anyway's, In my opinion not a good business practice. Never once have they tried to speak with me in person, I say If you want to speak with me, then I suggest you pick up the phone and call. You created this situation in my opinion with poor communication, deceptive business practices and poor service. Thank you for time -- The Piece Out Gourmet Michael Schaller 608-514-5917
1 month ago
6 months of special work. Came in with severe pain in tooth 10.
Dr. Wagner tried her best to save the tooth but it had to come out. Over a weeks time it became infected. We tried a zpack that didn't work so we tried penicillin. Eventually the swelling went down and the infection subsided. Dr. Beth was with me all the way, she and Bri took great 👍care of me. We decided that I needed partials on top and bottom. I now have my partials and I am getting use to them.. I have to learn how to talk with them. Dr. Beth was great with me. I like her very much. Now I have read that she is leaving First Choice. I am bummed. Best relationship I have had with a dentist!! Is dr. Penwell taking new patients? I have a good relationship with him! The personnel and I are on a first name basis. I hope I can see Dr. Wagner before she leaves. I will need a appointment for an adjustment before I leave for San Diego on Friday. Find me another Dr Wagner!! I am very pleased with First Choice Dental and the Verona office is so convenient for me!
12 months ago
excellent service, friendly and efficient :-)
Response from First Choice Dental - Verona
Hi Maria. Thank you for your kind words. We appreciate the feedback.
12 months ago
Great dental care from both hygeniest and the dentist
Response from First Choice Dental - Verona
Thank you for your feedback Ray. It is greatly appreciated.
12 months ago
Very friendly
Staff is always friendly and does a terrific job cleaning my teeth.
Response from First Choice Dental - Verona
Hi Brenda. Thanks so much for the feedback. We are glad we could offer you a great experience.
12 months ago
Very welcoming
My family just moved to the area don't have insurance at this present time. My husband has a tooth that needed to be pulled. I search and I found this awesome dentist. Not only are they affordable but they can work with you. We went in and got an appointment the same day to get the tooth pulled!! Very lucky for that... they are very family oriented as well!! HIGHLY recommended!
Response from First Choice Dental - Verona
Thank you so much for your recommendation. We are glad we could create a great patient experience for you and your husband and are looking forward to doing the same for your family.
12 months ago
Love the caring staff and their willingness to help out with insurance issues. I have never felt anything more than being a valuable and treasured person there. Couldn't be happier with my dentist, either!
Response from First Choice Dental - Verona
Thank you for your feedback Lisa. We are so glad that we have been able to create good experiences for you. Your words make us feel great as it is our goal is to make every patient feel the way you do.
12 months ago
I don't recall when I started going there, but I came in terrified to go to the dentist. That changed with Dr. Penwell and his staff. My fear of going to the dentist is gone!
Response from First Choice Dental - Verona
Hi Carol, thank you for your feedback. We appreciate your kind words for Dr. Penwell and his staff and will be sure to let them know. Dr. Penwell will be so happy to know that he has helped you with your fear.
12 months ago
Great Staff
Super nice staff, nice accommodations. Highly recommended
Response from First Choice Dental - Verona
Thank you for your feedback and your recommendation Nick. We are glad the we could offer a nice patient experience for you.
1 year ago
I went to verona today because the middleton office was flooded and closed. They were most welcoming and made the visit very pleasant. Thanked me for coming to a new location and also a new hygienist. I would highly recommend first choice to be your first choice for a stress free and pleasant experience
Response from First Choice Dental - Verona
Hi Karla, thank you for your feedback. We appreciate your kind words and for driving to our Verona location. Look for your preferred First Choice Dental location in Middleton to be open soon with beautiful new flooring and a fresh look!