First Impressions Dental Care

Dentist

5825 221st Place SE, Ste 100

Issaquah, WA 98027

Open Today 9:00AM - 5:00PM

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All Reviews

R
6 months ago
Nice Place, Great Staff.... but the important stuff is utterly absent
Okay, first of all, First Impressions Dental Care gives out incentives to their patients willing to provide stellar reviews on Facebook and Google. In addition, they give out incentives to have folks vote them #1 in "Best of Issaquah." Those two things, alone, should tell you all you really need to know about this clinic. But if you need more, I'd be happy to provide it. Over the course of two years, I was in for four cleanings. Each one was a study in diminishing returns. The first one was VERY good and from there things just slid downhill. I never saw the same Hygienist from visit to visit and the fact that my last one ended with nothing more than an incredibly quick polish was demoralizing to say the least. Add in the fact that each time I went in, I had a different issue that needed immediate attention according to the Dr. and I ended up feeling as if I had no idea what the heck was going on in my mouth (even worse, I had a sense that HE had no idea what was going on!). Which brings me to my final two issues. There was never a "plan" in place for me and everything felt haphazard every step of the way. Finally, they will do everything they can to talk you out of your dental insurance, without ever being willing to provide proof that it is INDEED, cheaper to not use it with them (they give a 10% discount for non-insured work). Fact is, it IS cheaper on two levels. First, the fact that you are paying a lower negotiated price (often >70% of the uninsured cost) AND the fact that you receive $1500 to $2000 in coverage... which is significant to those of us who have to watch our pennies. First Impressions was a fail on nearly every level. The staff ARE very cordial and helpful, but I also witnessed one of them berated in the worst possible way by Dr. Sherman during an insurance question interchange. Everyone has a moment, but NEVER in front of a customer. Never. Found a new dentist a bit farther away and have to say, my care has been professional, thorough, and, most importantly, VERY consistent.
M
3 years ago
Always great service. I take all four of my kids and they love it. The techs and Dr are sweet and gentle.
S
4 years ago
As always, we received great service and gentle care with our office visit today. Never disappointed and always leave smiling!
S
4 years ago
As always, we received great service and gentle care with our office visit today. Never disappointed and always leave smiling!
K
4 years ago
best care, great people, thoughtful staff. Very, very thorough and educated. I love this place!
A
4 years ago
The hygienist was efficient, friendly, and did a superb job in explaining extra work I might need done. The dentist not only explained exactly what I needed to have done, but also gave me a great deal since I am fully self paying.
M
4 years ago
A big thank you to all of the staff! I'm a new patient and you made me feel as though I had been coming there for years! An awesome experience!
E
4 years ago
Cathy is the best dental hygienist I ever had; she is knowledgeable and gentle and I completely trust her.
K
4 years ago
This the first time I left a cleaning without feeling at a complete loss for what I could do to improve the health of my gums and teeth. My assistant was very nice, easy to talk with, and seemed genuinely to care about WHAT I CARED about with my dental health. She even had the Invisaline specialist provide me with a quote after I mentioned getting braces or Invisaline for my upcoming wedding. The front office receptionist was very nice and I only waited 5 minutes before being omitted back. I really appreciate how friendly everyone was, but yet, professional and obviously an expert in their area.
P
4 years ago
Simply the most professional, courteous, knowledgeable and awesome staff you could ever want.