Flagship Property Management, LLC

Property Manager

3105 Evans St

Suite C

Greenville, NC 27834

Closed Today Closed

propertymanagementgreenvillenc.com

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All Reviews

D
1 month ago
OWNERS BEWARE
OWNERS BEWARE! I just want to first start by saying this company does NOT care for their clients, they are money driven and they get their emotions involved when responding to owners. When I first spoke to the owner which I believe his name is Brian, I only heard from him once when he was excited for me to sign his contract. I never heard from him again until I had an issue with an employee for not explaining how their “system” works and for having a home warranty that slowed down his process so his guys can charge me. He contacted me by email stating he spoke to his employees and never heard my side and accused me of starting trouble for asking questions about excessive charges that his employees didn’t go into detail. This was the first few months of working with him. They only care to listen to each other and not listen to their clients for any reason. During you have issues they will not explain in detail they will tell you the “the system does that” or “the system will work it out”. From my time with them asking them questions about your property and expenses seems like a bother to them and they will then later ignore your emails on days end because they don’t want to answer questions. They ultimately will persuade you at the beginning with all the things the website advertises, but when there’s issues they will avoid you and screen calls. I called one time before they saw my caller ID and said Hi Mr. Riggins in a very smug way. I just want to lookout for the owners who care about their properties and their profit. Flagship is not the company for that and I can recommend others. I didn’t listen when I was told by others of their poor client services but I should’ve. Being in the military and having to leave last min I just took a chance and went with a company that had a nice colorful website, but you know what they say you can’t cover the smell with roses. I implore every owner to check your statements and do not allow them to just say “the system will work it out” because they don’t care where your money is going as long as they are charging that 8% or 10%. If you have a home warranty to protect your home, don’t bother because he personally told me in my email they slow down the process for their “people” to do the work. Also, if you want to find different estimates because their estimates are so outlandish at times they don’t like that either. Example, I had one tenant who said the whole house had electrical issues and they were going to charge me to check it when the maintenance manager didn’t even ask a question like what exactly wasn’t working. I asked him to ask them 2 simple questions. 1. check the breaker box? And 2. Check the light bulb. The issues was the light bulb was out and the tenant didn’t have a step stool to reach it. So the maintenance director was going to call someone to change a light bulb for an $85 travel charge and then $20 to change the light bulb. Also, I received and email from Brian about having multiple repairmen come to fix issues in the home which cost over $250 around because it was a dishwasher issue. He was upset because I contacted someone to replace the dishwasher and the repairman couldn’t return because his son was in a car accident. So then the maintenance director contacted someone to fix the issues and his repairman had to make multiple trips to fix the issues, but the anger was directed towards me. I explained that and once again he didn’t respond back because he only listens to his employees not his clients. Keep a check on your properties as well and make sure your properties are being kept up by tenants because if they have animals I would personally do home inspections periodically. I had one done based off of work being done in the house and the repairman said the home was disgusting. The follow up done by the office manager Kelly was an extremely poor follow up. They asked the tenant to send pictures of places in the house that were previously dirty from the initial inspection, but did not do a follow up in person to personally make sure the property was cleaned to verify. And then they charge $50 for an inspection, but when things are found they do nothing to follow up to make sure your property is actually being taken care of. Then after receiving the pictures she emails me stating the the tenants really like the home and want to stay and suggested I keep them. Yes, SHE suggested me to keep tenants in my home that aren’t taking care of it. This clearly exhibits they are money driven and do NOT care about your property. When they are overwhelmed they say we have over 500 properties. That statement clearly shows you they don’t care about your property just your money. I believe if you have too much to manage you should probably reduce your workload and actually care about your clients and not just about a dollar bill. Don’t talk about loving property management on website when you really love money.
D
1 month ago
OWNERS BEWARE
OWNERS BEWARE! I just want to first start by saying this company does NOT care for their clients, they are money driven and they get their emotions involved when responding to owners. When I first spoke to the owner which I believe his name is Brian, I only heard from him once when he was excited for me to sign his contract. I never heard from him again until I had an issue with an employee for not explaining how their “system” works and for having a home warranty that slowed down his process so his guys can charge me. He contacted me by email stating he spoke to his employees and never heard my side and accused me of starting trouble for asking questions about excessive charges that his employees didn’t go into detail. This was the first few months of working with him. They only care to listen to each other and not listen to their clients for any reason. During you have issues they will not explain in detail they will tell you the “the system does that” or “the system will work it out”. From my time with them asking them questions about your property and expenses seems like a bother to them and they will then later ignore your emails on days end because they don’t want to answer questions. They ultimately will persuade you at the beginning with all the things the website advertises, but when there’s issues they will avoid you and screen calls. I called one time before they saw my caller ID and said Hi Mr. Riggins in a very smug way. I just want to lookout for the owners who care about their properties and their profit. Flagship is not the company for that and I can recommend others. I didn’t listen when I was told by others of their poor client services but I should’ve. Being in the military and having to leave last min I just took a chance and went with a company that had a nice colorful website, but you know what they say you can’t cover the smell with roses. I implore every owner to check your statements and do not allow them to just say “the system will work it out” because they don’t care where your money is going as long as they are charging that 8% or 10%. If you have a home warranty to protect your home, don’t bother because he personally told me in my email they slow down the process for their “people” to do the work. Also, if you want to find different estimates because their estimates are so outlandish at times they don’t like that either. Example, I had one tenant who said the whole house had electrical issues and they were going to charge me to check it when the maintenance manager didn’t even ask a question like what exactly wasn’t working. I asked him to ask them 2 simple questions. 1. check the breaker box? And 2. Check the light bulb. The issues was the light bulb was out and the tenant didn’t have a step stool to reach it. So the maintenance director was going to call someone to change a light bulb for an $85 travel charge and then $20 to change the light bulb. Also, I received and email from Brian about having multiple repairmen come to fix issues in the home which cost over $250 around because it was a dishwasher issue. He was upset because I contacted someone to replace the dishwasher and the repairman couldn’t return because his son was in a car accident. So then the maintenance director contacted someone to fix the issues and his repairman had to make multiple trips to fix the issues, but the anger was directed towards me. I explained that and once again he didn’t respond back because he only listens to his employees not his clients. Keep a check on your properties as well and make sure your properties are being kept up by tenants because if they have animals I would personally do home inspections periodically. I had one done based off of work being done in the house and the repairman said the home was disgusting. The follow up done by the office manager Kelly was an extremely poor follow up. They asked the tenant to send pictures of places in the house that were previously dirty from the initial inspection, but did not do a follow up in person to personally make sure the property was cleaned to verify. And then they charge $50 for an inspection, but when things are found they do nothing to follow up to make sure your property is actually being taken care of. Then after receiving the pictures she emails me stating the the tenants really like the home and want to stay and suggested I keep them. Yes, SHE suggested me to keep tenants in my home that aren’t taking care of it. This clearly exhibits they are money driven and do NOT care about your property. When they are overwhelmed they say we have over 500 properties. That statement clearly shows you they don’t care about your property just your money. I believe if you have too much to manage you should probably reduce your workload and actually care about your clients and not just about a dollar bill. Don’t talk about loving property management on website when you really love money.