Four Seasons Sunrooms
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3 years ago
I read review from OP. I used to own a Fourseason Sunroom franchise. Shiretown glass will not warranty job if they did not sell it. Why would they? They would lose money as soon as a service rep started the truck. They never made a penny on the job. You probably went through Marshfield or Swansea and both have gone Chapter 13. They make a nice product but your dealing with 3rd party contractors who are cutting any corner possible to increase the bottom line. Only way to eliminate the problem, and it is a MAJOR problem nationally with sunrooms and windows is to buy directly from the manufacturer. Then, no one can point fingers. There used to be one in Taunton, MA and they where good but expensive. Not sure if they are still around as I am retired now and just do research out of boredom. No matter what the product, when you buy on price, you are giving something up. In your situation it is service. You cant have it all!!! Good luck. Just a suggestion, contact a local glass company who custom cuts and tempers. And btw, that $500 price was his commission for driving out and taking a look. For a curved Four Seasons window that has failed with no warranty (which you have none since the contractor is out of business) total, all in, is about $3600 in today's dollars. That is for a typical curved 32-39" bay. When I had my franchise, I would talk people out of the curved glass. Straight only. They are notorious for seal failures. If you love the room, money is not an issue, then I would tear it down, find a manufacturer that sells directly to homeowner' and go that route. The only two I knew of was Champion who got out of sunrooms and are doing windows, siding, roofs and Patio Enclosures. They are in Texas or somewhere in the middle of the country but they used to have stores all over the east coast. Like I said, retired and have not kept up on the business.
4 years ago
We don't do no stink'in warranty work!
I was referred to shiretown glass by fourseasons. I called and was told "Rick" did the glass replacement. Rick called me to get the particulars, but when he found out it was warranty work he suggested I go back to the folks who installed my sunroom. I said I would be glad to except they're GONE,OUT-O-BUSINESS. Rick, also known as "Slick Rick" all of a sudden wasn't too interested in helping me much. I tracked him down on his cellphone and his answer in my situation was to offer to sell me glass curves at retail ($500.00+) per curve, even though the moron knew the glass was warrantied. I have the emails to back my story!