Fresh Start Carpet and Upholstery Cleaning

Carpet Cleaning

Bethpage, NY 11714

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longislandnycarpetcleaning.com

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All Reviews

K
2 years ago
Terrible service! A complete waste of my time and money.
Do NOT waste your time and money with Fresh Start Carpet & Upholstery, I had a terrible experience with them. I had sent them pictures of my couch before hiring them and they said they could clean it 100%. They came to clean my couch on August 3, 2018. They literally spent 30 minutes working on the couch before telling me that they were done. I inspected the couch and saw there were still dark patches on the couch, so I asked them very skeptically, “Will these stains come out?” They assured me everything will disappear once the couch dries up. I then asked if they would come back to re-clean the couch if the stains didn’t come out, the answer was a resounding “yes”. I paid them $140. And hours later, the couch dried up yet the stains remained. After the sloppy job they did on 8/3/18, I scheduled again with them to come back to fix the issue on 8/10, they cancelled on me last minute, so I rescheduled again for 8/17, they cancelled again last minute, and then lied to me about sending a different vendor to work on my couch, which never happened and never called me back. They even responded to my review on Thumtack.com and lied about them wanting to come back but I was never available, and blaming my couch for being old when they themselves had assured me that the stains would come out 100%. Not only were they incompetent, they were also extremely unprofessional.
K
2 years ago
Terrible service and very unprofessional.
Do NOT waste your time and money with Fresh Start Carpet & Upholstery, I had a terrible experience with them. I had sent them pictures of my couch before hiring them and they said they could clean it 100%. They came to clean my couch on August 3, 2018. They literally spent 30 minutes working on the couch before telling me that they were done. I inspected the couch and saw there were still dark patches on the couch, so I asked them very skeptically, “Will these stains come out?” They assured me everything will disappear once the couch dries up. I then asked if they would come back to re-clean the couch if the stains didn’t come out, the answer was a resounding “yes”. I paid them $140. And hours later, the couch dried up yet the stains remained. When I asked them to come back to fix the issue, they proceeded to lie to me again and again, over the course of three weeks about coming back to re-clean the couch. I scheduled with them to come back on 8/10, they cancelled on me last minute, so I rescheduled again for 8/17, they cancelled again last minute, and then lied to me about sending a different vendor to work on my couch, which never happened and never called me back. They also responded to my review on Thumtack.com with false information saying that they tried to come back and I was never available and blaming my couch for being old when they themselves had assured me that the stains would come out. Not only were they incompetent, they were also unprofessional.
K
2 years ago
Terrible service! A complete waste of my time and money.
Do NOT waste your time and money with Fresh Start Carpet & Upholstery, I had a terrible experience with them. Long story short, they came to clean my couch on August 3, 2018. They literally spent 30 minutes working on the couch before telling me that they were done. I inspected the couch and saw there were still dark patches on the couch, so I asked them very skeptically, “Will these stains come out?” They assured me everything will disappear once the couch dries up. I then asked if they would come back to re-clean the couch if the stains didn’t come out, the answer was a resounding “yes”. I paid them $140. And hours later, the couch dried up yet the stains remained. When I asked them to come back to fix the issue, they proceeded to lie to me again and again, over the course of three weeks about coming back to re-clean the couch. They would "schedule" a time with me, which required me to be home during the day and wait for them, and then they would cancel on me last minute with bullshit excuses. They also lied about giving me a refund when I told them that I would escalate the issue, and now they are simply ignoring my messages.