The rep who made the appointment was impatient, rude, judgemental and obnoxious. He came a half hour early and I was in the back yard while he knocked on the door which I didn't answer because, well, I was in the backyard waiting for him and thought I would hear him around 10. He left. When I texted him and called him he ranted, lectured me (mansplained) about how he couldn't find me, how I should have been waiting for him, how he didn't like the condition my house was in (that's the point, dude, I am planning a major renovation!) and listed off several things he found wrong with my house and that he declined because their company is so special that he "can't be bothered" with jobs like mine. It is obvious to me that he came in to DC from Virginia and has his own ignorant biases of what jobs he wants to do and where he wants to do them. I say, especially if you are in DC, don't bother with this company. They don't deserve your business and I am sure there are plenty of better companies right here in DC who would do a better job without the ignorant attitude. Giving one star because the system won't let me give negative stars or zero.