Gerber Dental Group Portsmouth


1800 Woodbury Ave

Portsmouth, NH 03801

Open Today 9:00AM - 5:00PM

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9 months ago
This is the first time I am using Yelp, but feel I need to share with others about my experience to save them the trouble. If I could give a zero star I would. Every person I spoke with on the phone from both locations was rude, lacked empathy, and made me feel like my health didn’t matter. It’s a shame because Doctor Stephen is such a nice guy and I had a good experience with him. I called to get a new CT scan for an ongoing issue that is causing me great pain. I went to the Hooksett location to have the scan, paid $285, and was told the next day that I wouldn’t get results for at least two weeks. I asked if this could have a faster turn around time, as again, I am in a lot of pain. It was clear that once I mentioned feeling as though they were being rude with me that I was blacklisted, and treated even worse. I was laughed at, put on hold many times per call, and was put on hold for an extended time when I asked to speak with a manager, leaving me no choice but to hang up, and I was continuously given false information. The staff in Hooksett provided a similar experience. I was brought back for the CT scan and the hygienist said, "Ready for your X-Ray?” I asked her to clarify, as I was under the impression I was scheduled for a CT scan. I asked her to double check I was having the right work done and she said, "Yeah, I guess that’s just what we call them here.” Another hygienist came over afterwards and expressed that she wanted to see how the machine worked and could I get back in it to demonstrate. The hygienists laughed and messed with the machine while I watched my images load. I explained to the office in Hooksett that after I asked to speak to the doctor directly in hopes of expediting the process, I was told no and that he is unavailable “forever.” When I asked a hygienist from Hooksett why I was told this, she told me, "That’s just what we say sometimes to certain people.” After the image loaded, she showed me the pictures and said, "Look, you can see something here," pointing to the scans. This made me worried for my health, but no one qualified to read the images would speak with me. Although I understand and respect that working as an office manager is a thankless job where you are constantly working with people who are demanding service, it is inappropriate and unprofessional to treat patients as though they are just a bother. I collected all of my files and already have another dentist who not only made the time to see me ASAP, but his entire staff made me feel safe and cared for. They were horrified when I told them about the service that I received at Gerber Dental. I have never had an experience such as this where I felt truly uncared for and concerned and scared with my health in their hands. Think twice before going here if your health matters to you.