Gillis Dentistry & Associates
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4 months ago
Good dental care poor receptionist care
First off I must say the dental care I have received over the years have been first class. The dentist her self and my hygienist have always made me feel comfortable. My issue is with one receptionist who I won't mention by name because I value privacy unlike The above mentioned receptionist. It started on my last appointment about six months ago. My regular hygienist wasn't available so they set me up with a different one. Don't get me wrong there was nothing wrong with the replacement hygienist, I just prefer my regular one. So when I left to rebook my next appointment , I made it clear that I wanted my regular hygienist on my next appointment. That's when I was informed by the receptionist that she couldn't garentee I would get her because she was currently out battling cancer. She went on to explain that she was doing fine but they didn't know when she would be back. I left thinking to myself that was kind violation of the hygienist privacy, but put it out off my mind. Then this last appointment i had to cancel for personal reasons , and yes it was at the last minute. This same receptionist wanted to know why I was cancelling, I told her it was none of her business. She then informed me off a 35 dollar charge for cancelling at the last minute. I told her I was rebooking and not cancelling and I would not pay a charge. So bottom line after years of being a patient there I will be moving on because of treatment I received on the phone. One final note all the years I've been a patient there I never cancelled an appointment, was always on time and most time my appointment started ten minutes late.
1 year ago
Where to start? Dr Nick Gillis is professional, kind and lovely to look at. He explains everything and makes you feel comfortable and confident with the procedures. It’s a wonderful bonus to have his handsome face looking at you.
1 year ago
CONSENT TO WORK ON MY CHILD
As a single parent who has a seperation agreement in place, i had asked dr. gillis not to touch my child without consent and he went ahead and did it anyways. this is sooo unprofessional and im looking into legal action.
Response from Gillis Dentistry & Associates
Privacy, confidentiality & security is of the utmost importance to us here at Gillis Dentistry. Please contact me at 613-544-2111 as I would love to discuss this further with you. Janet Gillis, Office Manager
2 years ago
professional & friendly
OK, I admit it, I hate going to the dentist. That said, I have never had a bad experience at Gillis Dentistry. Every member of staff has always been unfailingly polite from front of house to the dental techs/hygienists and dentists. Any time I have had to have work done it is always explained in detail, if I so wish, and the work itself has been excellent. Thank you all.
2 years ago
Best dental experience in 8 decades of living
Great service. Competent, knowledgeable, efficient, friendly, supportive staff.
2 years ago
Admin Staff are always well prepared for patients upon arrival and dental staff provide the absolute best service I have ever experienced...and I have been subject to over 50 years of dentists. Thank you for your continued dental care provide to me and my family. Roger H. Savoie
2 years ago
Super professionnal! Both the Dentist and the Hygenist. Can't wait to see the result in a year!! *Would have loved to be able to get an appointment sooner (almost 8 weeks of wait)...
2 years ago
Professional, caring and convenient
I have been a patient Dr. Gillis for over 15 years, since I moved to Kingston. Due to a tramtic childhood dental memory, even the thought of going to the dentist always set me into an state of anxiety and fear! Until I started at Gillis Dentistry! The staff at Gillis Dentistry are always kind, understanding and outline what is going to happen and what to expect. All the newest equipment make the entire process quick and efficient. Over the years all the staff have worked closely with me to concur my fears and make me comfortable at the dentist again. Very convenient location, evening and weekend hours and direct insurance plan billing may also available.
2 years ago
Friendly, professional, efficient and very accommodating!
Great dental office! The receptionists, hygienists and dentists are all very good. No hesitation in recommending this office.
2 years ago
WORST EXPERIENCE OF MY LIFE!
So I am now starting to write reviews because I have contacted the office twice now since my horrible experience requesting something be done and the errors be fixed yet I cannot even get a response. I was in Friday the 26th for some dental work to be done to my front teeth. I'm a single mom and have had to work very hard to get to the point of actually being able to afford to get some work done to get my smile back. When I went in for the new patient exam I went over everything with the women that was preforming my work (not Dr.Gillis) explained that for now we will do a little work at a time so I could afford it. That was "fine". Go in the 26th and I do not know what she did with the freezing but I was so swollen that my nostrils almost completely closed and every time she lifted my lip to do the work there was a sharp and large amount of pain in my sinus area...not my teeth. I did everything I could to just let her work and get through it but she was consistently huffing and puffing at me clearly showing her frustration and stopping each time I showed discomfort instead of continuing. many times she just got up and walked out of the room. Then she complained and was extremely rude because I was taking to long. She then rushed through the final steps so now where work was done the teeth are not smoothed properly and it feels grainy and like I have food stuck to my teeth that I cannot get off. My gums are beaten all to crap with chunks missing from her rushing the end. I hurt a lot and my sinuses still hurt and her solution was to try and keep adding freezing which was only making the pain and pressure there worse! She made me feel so horrible it was not even funny I felt like a bag of crap by the time I was done as she told me to take my time leaving and ran out the door not even offering for me to rinse my mouth out! Then while I'm feeling as small as can be I go to reception to pay. Finding its over 200 more than I was told and quoted. I asked why she said oh the dentist must have added more work and done extra things! I am so upset at this point that I just make my payment holding back tears and leave for work 40 minutes past what I should have been. After I calm down and start thinking no this is unacceptable no professional establishment should ever make me feel the way that they did. So I write to them through there website expressing my concerns. I do this still the morning of the day I got the work done. By the end of the weekend I still hear nothing so now I pull out my estimate and my bill to compare and write a proper email to the office. upon looking these over I find that no the dentist did not do extra work without permission (just offered the worse service of my life and did a crappy job) the receptionist listed the discounts I was to receive off my bill but never actually deducted them! In fact I was actually owing less than what I was quoted for and they had messed up there too! Now I am angry and I am beyond mad so I write a lengthy email describing everything the dentist put me through and the failings all the way around of the staff demanding that my bill be fixed at the very least if not to fix the hack job on my teeth. Its now been almost 3 full business days plus the half day for Friday and I still have yet to get a response. This is despicable and the worst service I have ever received from such an establishment and they should be ashamed. I truly hope no one else receives such a horrible experience.