Good Cents Auto

Auto Repair Shop

14146 Hwy 44

Gonzales, LA 70737

Open Today 8:00AM - 5:00PM

autorepairsgonzales.com

Write a Review

Describe Your Experience

Tips for writing a great review:
  1. Be specific about your experience and the services that were provided.
  2. Be truthful - this review will help other consumers as well as the business.
  3. Be polite - give feedback in a constructive way.

Your Contact Details

All Reviews

J
2 months ago
Ripped Off
My girlfriend brought her truck to Good Cents Auto to have the spark plugs and wires replaced and the engine repaired. Told Kin the owner to fix what was causing the engine light to come on. He changed the wires with refurbished ones not new ones we asked for. The spark plugs, six of them cost $147.54 that's $24.59 for one spark plug. Outrageous! !!! I ask Kin why the outrageous high price and he said that was markup. I told him that was crazy. He also charged us $598.01 for converter that costs 80. or $90.00 dollars and $595.54 for the other converter. We were charged $300.00 for him to check the tires, headlights and the oil. All together our total bill was $2595.01. We were ripped off. I am writing this to warn good people not to go to "Good Cents Auto " I live at 1727 N. Magnolia Ave Apt. B, Gonzales La 70737 if you want to see the bill for proof of Kin's cheating .Signed Jerry Rudolph
Response from Good Cents Auto
Jerry- I would like to assure you that all parts we use on customers vehicle's are new unless specified otherwise. We take pride in our work here at Good Cents Auto and we always use the best quality parts the industry has to offer. We have tried to reach out to you concerning this matter and we still invite you back for free continued diagnosis. Please give us a call so we can schedule you an appointment to drop off and get you in a complimentary rental vehicle.
J
3 months ago
Rip offs
These people are thiefs. They not only charged my girlfriend $24.59 for one spark plug, and since 6 were bought were we paid $147.54. I talked to another mechanic before going to Good Cents Auto Care and he told me the engine was missing in 4 cylinders 3 probably because spark plugs needed to be replaced. But one of the cylinders was bad probably had to be taken out and reborded or something like that. Good Cents changed the wires and plugs 3 catalytic converters did all kinds of tests which we were charged over $300. Dollars each test. They tested the tires which we never ask for' they tested the brakes' didn't ask for, they tested the light bulbs, never ask for, they tested the brake pads, never ask for, they tested drive belt, ball joints, fuel filter. All we didn't ask for.All totally $2594.34. We got the truck back engine light was still on. Which causes me to believe the spark plugs fixed 3 misfiring cylinders the 1 bad one was not fixed and that's why the check engine light cones on. When I went to Good Cents and complained they said it was mark up prices. I told them bullshit and threatened to go plubic with their ripping people off. The owner then said we could bring it back and they would test again and fix what needed to be fixed and would not be charged for the test and very little for anything else. And he would loan us a truck to drive while work was being done. We agreed to bring the truck back but now I worry, a crook is a crook. People do not bring "Good Cents Auto Repairs " your car or truck to be fixed. They will rip you off if they see they can. I will take them ti court when I figure out what I need to do. Jerry Rudolph #225-253-5426 I have the paper work showing all wrong they did.
Response from Good Cents Auto
Mr. Jerry- We sincerely apologize for the negative experience you had visiting our shop. We strive to have complete customer satisfaction with the services and repairs we provide. Your girlfriend, Ms. Donna brought her vehicle in for a drivability concern. She stated that the engine had a blown head gasket and Blue Devil Sealant was used to fix this issue. We performed a combustion gas test and the results indicated the leak had been repaired. We performed a compression test and verified all cylinders had good compression. The vehicle had multiple cylinder misfires and we explained to Ms. Donna that we needed to start with a full tune up on the engine, and quite possibly needed further work after the tune up was completed. We performed a back-pressure test on the exhaust system and verified the catalyst was coming apart and that both converters needed to be replaced. Unfortunately, after we replaced the catalytic converters and tuned up your engine, your vehicle still had a cylinder 6 misfire. We then explained to you that further diagnosis would be needed and that the valve cover would need to be removed to check valve function. We invited you back for free tear down of the engine to get to the bottom of this issue. We offered a free loaner vehicle while your vehicle is at our shop so that you wouldn’t be without transportation. One of our policies at Good Cents Auto is to perform a Courtesy Check on every vehicle that we perform work on. We checked your brakes, headlights, suspension, etc. at no cost to you. We do this as a courtesy to our customers so they know the condition their vehicle is in. We have tried to reach out to you to resolve this issue, and I still would like to offer you free continued diagnosis on the cylinder 6 misfire and a loaner vehicle if you bring the vehicle back to our shop. Sincerely, The Team at Good Cents Auto LLC
F
6 months ago
Honest and fair
After a different mechanic shop told me I needed have a transmission replaced, good cents took a look at it and said that was not the case. The problem was with a prevoius repair done incorrectly at good year. The honesty and fairness at good cents saved me $1000. They now have all my future business.
L
6 months ago
High Quality service, honest and very knowledgeable.
I have a 16 year old vehicle. Have used them for years. Always satisfied. I highly recommend. Ric, Matt, & Katie very honest and professional. Always calls and let's me know what the problem is and the cost to repair before doing the work. No surprises when they complete the job.
T
6 months ago
High Quality Services
Fast efficient work....great customer service and support....friendly staff.
M
6 months ago
Professional and friendliest shop.
Take time with you. Explain what's needed to get done in the order of major to minor.
T
1 year ago
Top Notch
I am always pleased and confident in my vehicle performance once it leave's Good Cents. I know that attention to detail regarding work on my car as well as their desire to make sure I leave in the safest vehicle possible. So grateful for this shop... Simply the best
S
1 year ago
Great Job!!!
It is always a good experience at Good Cent Auto will they get on their hands they can have Raynaud's changes and in and when they have those changes s auto. This services grade and the charges are reasonable. I would not go anywhere else.
M
1 year ago
Wonderful work
Fast friendly n very experienced.
Response from Good Cents Auto
Thank you for the wonderful feedback! We will always try everything possible to make sure you are completely satisfied with our services.
J
1 year ago
Professional and friendly service
I took my car in for front brake service. The team at Good Cents was very professional in handling my business. From the excellent customer service you receive as you enter the shop from Katie, to the quality of work you receive from Matt and Mike in the shop, I had a great experience with Good Cents Auto. Rick has an amazing team representing him in that location. Even the Thank You card I received afterwards was a welcomed gesture letting me know my business was appreciated. Not something you get from another shop. Thanks Katie, Matt, Mike and Lilly!