Gresham Heating and Air Conditioning Inc
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1 year ago
We purchased a new heat pump from Gresham Heating mid 2015. Worked great until the outside unit couldn't maintain defrost during cold weather. Ice built up an bent the fan blade. Tyson came out and said the heat pump was totaled and possibly the air handler in the basement was also. I should be prepared to claim the cost of a new system on my home owners policy. His analysis didn't make sense to me so I called the Maytag home office and spoke with the corporate service manager. Without coming right out and saying there was a "misrepresentation" from the dealer, he highly suggested I get a second opinion. I did, and the new dealer had the system up and running at the expense of a new fan blade and 2 service calls, one to diagnose and check refrigerant pressure and one to install the blade. I feel Tyson was setting me up for a big expense which would have been a big profit for him. BAD business practice. I will do NO FURTHER BUSINESS with Gresham Heating.
Response from Gresham Heating and Air Conditioning Inc
Ted, I'm very sorry to see this poor review from you. I would like to make some clarifications to this review for the people who might read this. When you initially called to report that your heat pump was not working, you claimed that a large piece of ice and snow had fallen from your roof into the heat pump. The ice and snow then froze in the top of the unit jamming the fan and keeping the unit from running properly. After speaking with you on the phone late one night I walked you through the procedure to get the heat pump running again. Upon starting the heat pump it was apparent that there was an issue from the very loud noise coming from the unit. At that point I promptly visited your home to inspect the unit at no cost. After finding the fan blades damaged I had mentioned to you that after speaking with the area technical service advisor (TSA) that the equipment warranty would not cover the damages due to the cause being outside forces. I was also informed that if the system had continued to run while the fan was jammed it could have caused a burn out of the compressor. I would need to test for this and then make a judgment as to how we should proceed from there. At no point did I claim that the heat pump was totaled, and at no point did I give any definite diagnostic of the problems. I was not trying to set you up for any major undue claims on your insurance, nor was I trying to make any type of large profit from your misfortune. Gresham Heating does not operate this way, and is always offended when accused of this type of business practice. Again, I'm sorry you feel we misrepresented, but that was not the intention.