Groutsmith Of Central Florida
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6 months ago
Poor customer service provided to me from the owner of companu
I had a project and it was done poorly. I had to call the store and was told to email photos of the job as my word was not good enough. The owner was nasty and rude. The first employee damaged 3 bathroom tiles of which the owner refused to replace. The second employee pointed out 3 cracks in my tile that the first employee damaged. The owner refused to replace tiles his employee damaged and offered to seal the cracks only. In the future, when the patchs wear off, I will have a leak. I asked the owner to please replace the broken tiles and he said NO. His employee damaged my home and the owner refused to do the right thing by "making me whole" and replacing what was damaged.
Merle K K.
2 years ago
One of the best Customer Service people in the Area
I contacted this company via E-Mail. Wow what a response. Michelle was in contact me over a small period of time to set up a free estimate as to what I wanted done. The estimator arrived on time, demonstrated thoroughly the procedure that would take place on cleaning the tile and grout. He gave me the estimate and I scheduled a date with him. The gentlemen arrived on time and spent most of the day cleaning 7 areas of my tile and grout and then sealing. He was polite, thorough, and kept us up to speed as to what was taking place. After the cleaning and sealing was done, he explained thoroughly the way to keep it clean with their cleaner and gave me a 10 year warranty. I am grateful to these personnel as they are very professional, down to earth and will go out of their way to satisfy you. As we said in the U.S. Navy, 'WELL DONE' and you receive a grade of OUTSTANDING.