Haas Dental Associates

Dentist

4 Manchester Avenue

Derry, NH 03038

Open Today 9:00AM - 5:00PM

haasdentalnh.com/

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All Reviews

J
2 weeks ago
Horrible Customer service Avoid if possible
Horrific Customer Service. Dr. Haas performed my son's restoration services and is great. However, the office is extremely incompetent, as there exist many issues that need to be addressed. My wife had to frequently call to in order to make an appointment. Arika, is horrible and in my professional opinion, she needs to be fired. She has repeatedly failed to return calls, when she says, failure to communicate with other staff. She and the office has failed to provide us with an itemized invoice as requested numerous times. We had to call the office after my son was out the hospital to make payment for the services rendered. They did not even have a bill ready for us to pay. My son had a follow-up appointment with Dr. Haas to see how he was doing post-op yet the office called to cancel his appointment since we had not paid the bill. They were completely unaware that no bill existed yet, nor did we receive an invoice. Once that was sorted out, we received a bill and made payment. We were told that this was a final bill and that it did include the additional work done in the OR. So we paid the final bill in full. Later we received a surprise invoice for an extra cost and 60 days later we just received the long overdue itemized invoice. Also, they have charged us a finance charge even though they have refused to send an invoice over to us. There is a complete lack of ownership at this facility as the numerous people we have dealt with simply blame others and pass off the calls to others. Too many times we were told that Arika is horrible and was on a medical leave. Granted, Arika called us 15 minutes till closing to notify us that our sons surgery was rescheduled and that she was going back on vacation for a week. Well, there was no person able to assist us with rescheduling. I have repeatedly request to speak with Dr. Haas for over 60 days now, and to my knowledge he is completely unaware of our experience and the run a round his staff is giving us. We were notified that the Practice Manager, Chrissy, would contact us, yet it has been a week since that email and we have yet to hear anything back. I will next launch a complaint with the better business bureau. Based on our experiences, we can't recommend taking any children here until she is terminated and serious restructuring occurs. There is a complete lack of communication and a failure to follow protocols, not to mention the HIPPA violations.
W
3 months ago
Unprofessional Phone Secretary
On several unfortunate occasions calling to find out information, a very unfriendly and non-professional phone secretary, Marsha, is short answered as well as not willing to offer to find out further requested information to follow up with me on. It is very sad since my child and I love this dentist and all the hygeniests/secretaries we have been in contact with, however, having that feeling of uncomfortableness every time I have to talk over the phone with this particular secretary, it's a feeling as if I'm burdening her with questions (dead air, short responses, never willing to follow up on requested information...). Shouldn't have to feel like this. In the field of customer service, professionalism is key, especially being the first point of contact via the telephone and representing an excellent company. Hopefully she will receive more training to sharpen her customer service skills.
M
10 months ago
Excellent service
My daughter just had her teeth cleaned there and was very un cooperative. The dentist and especially the hygenist worked very quickly , and compassionately and did a great job interacting with my daughter who has Autism!! My daughter left with beautiful smile!
K
11 months ago
Fantastic!
My daughter and my grandchildren all LOVE it at Haas dental. They truly go out of their way to work with you and work with the kids when they get anxious. I would absolutely recommend them, and often do!
S
11 months ago
My 4 year old loves this place
My kid didn't want to leave and says "I really like that place and can't wait to come back" as we're walking out the door. I love the atmosphere they create for the kids. It makes them want to take care of their teeth. Love them! They are also the first dentists that I have had that actually listen to me about my issues with my teeth.
S
11 months ago
Went in for my 6 month cleaning, excellent care, service and treatment
N
11 months ago
This placed has changed to the very better
I have been using this facility for, at least, 14 years. The pediatric dentistry has always been top notch, thanks to DR Jim and all of the high energy and fun hygienists! My son has a rare condition that caused crowding of the teeth. DR Jim was on it, at the very first appointment. He hadn't heard of the disorder (Marfan's syndrome), but looked it up while we were there, and was able to report my son's expected treatment. Pediatric orthodontics is on site and everything has been smooth sailing! Also, if you kid has some anxiety, they get it. The only thing I would warn about, is if you are accessing the orthodontics, inquire about how many phases there will be. Each phase has a dollar amount. We were surprised that there was a 'Phase II'. I used the adult facilities and was not as impressed, may years ago. Over treatment and damage made to my teeth, also the doctor, at the time, said I needed a Root Canal! I stopped going and then DR Darcy came on board, along with many other new dental professionals. I went back and DR Darcy, has never said that I need a root canal, because I don't. She is the best dentist ever! Her bedside manner is amazing. She talks to you like you are her friend. Pretty cool. Also, the dental equipment is advanced and the place is gorgeous! It might make you think that you will need to pay more, but, it's the same as any other place.
C
11 months ago
Another great visit to Haas Dental
My kids always leave with clean teeth, learning something about their mouth & always having some laughs during the process.
K
11 months ago
Very professional n great with kids
If you want the best physicians for your kids teeth, there is no need to look anywhere else. The best advertisement is "word of mouth". That is so true. They have the best hi-tech machinery. They are all so great with kids and have very little issues with small kids because of the way they relax the kids. "They are the best of the best"
T
11 months ago
Great with kids
My daughter can sometimes be difficult and Lauren was amazing! Made her feel comfortable and eased her nerves. Dr Jim was awesome with her as well. And of cours, seeing Kelly and Honey was icing on the cake!