Hawaii Dental - Kapolei


4850 Kapolei Pkwy.

Unit 304

Kapolei, HI 96707

Open Today 9:00AM - 5:00PM


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All Reviews

4 months ago
BADDDDDD Experience--You can keep my money- as donated money for Christmas Gifts
BADDDDDD Experience--You can keep my money- as donated money for Christmas Gifts This experience was SHAMEFUL- I would rate no stars if I could. Not a hater of the clinic, just don't want anyone else to get taken advantage of- beware of their procedures. Went in due to tooth pain. Evaluation pointed towards root canal. Dr. Wong was supposed to perform a debridement. She seemed distracted by another patient. She indicated that two of the three canals had calcified, apparently confirmed with x-ray (she was holding the x-ray). Said the tooth had to be pulled and started to sell me on an “IMPLANT.” (Like the lady in the below comment). Asked about a bridge; that was down-played. Sent home, the pain persisted. Went back, Dr. Cross (great dentist) found that one of the other canals was NOT calcified and was able to clean out the canal causing the pain—happy news, I could keep the tooth too! He stated Dr. Wong would finish the root canal. I requested another dentist (I just did not feel comfortable with Dr. Wong- still liked the office at that time). Staff suggested another dentists just as qualified. Initially, I was scheduled with the other doctor. I went and go the very expensive X-ray at their downtown office as ordered by Dr. Wong; which I did not know why it was needed given the tooth was not going to come out- asked clerk, said “Dr. Wong’s orders.” The office called the day before my appointment, stating they had scheduled me back with Dr. Wong. Upset to find out they scheduled me back with Dr. Wong; the office gave no clear indication as to why. Asked to reschedule with the other dentists. Said they would call me back. Waited three days. When I finally got a hold of them, the clerk stated office dropped my from services and stated they would not talk to me, would release my records, nor would they provide services to me any longer, refused to pay back any money for unfinished work; then the strangest thing- I got a letter from Dr. Wong’s husband (not a dentist—no clue as to why he got my personal information) stating I had been dropped from services; just weird. Contacted the Hawaii Dental Association to see if I could get back my money for a procedure not fully completed and my copay (appx 250.00). They agreed it was a matter they would attempt to mediate. The office refuses to pay back the money for the incomplete service. Moved no to asking for just the co-pay to be paid back---REFUSED to pay co-pay appx $250. As a single mother and retired disabled veteran, I don’t appreciate people taking advantage of me. But let's turn this into a positive. Maybe Dr. Wong and her family need the money more than me…I’m going to look at it as donating the money to the family for Christmas gifts; enjoy!
11 months ago
Family friendly
Very friendly staff and had patience when my 1yr old was tearing up the place. Uugghhh. They had an area where the kids can play and read.
1 year ago
New patient!
Let me tell you I’ve been dreading the dentist but been needing some cleaning done cause it’s been years! I’ve been on a search to find a doctor I could just stay with that could offer cosmetic dentistry than the usual. I’m glad I made the choice to come to this clinic. It was a same day appt and I couldn’t believe I could get in that quick. They took VERY thorough X-rays a lot more than I thought they usually do. Along with their cleaning is very through too. The doctor is very pleasant and makes the experience comfortable the assistants/receptionist was very welcoming too! Cute little clean office. Definitely worth giving a try I forgot what it feels like to have an extra clean feeing once you leave the dentist!
1 year ago
Great appointment as usual
1 year ago
professional and friendly staff
As a new client at Hawaii Dental Kapolei, i was very satified with my experience. From the scheduling an appointment over the phone to the actual appointment. Jannah was the receptionist that answered when i called and her bubbly personality made my (not so excited) mood to go to the dentist less stressful. The entire staff was super nice and everyone was very informative, they even gave me free movie tickets :) definitely recommending Hawaii Dental Kapolei to family and friends!!!
1 year ago
Very kind and helpful. Very satisfied with my experience.
1 year ago
The staff got my daughter in to see a dentist quick, they were very helpful and pleasant! Thanks to Dr Lisa my daughter is getting the care she needs! As a plus they are open on Saturday's!
1 year ago
Welcoming Clinic
Very friendly and helpful staff. Erika at the front desk was knowledgeable and the Dental Assistant was thorough. Dr. Anna was covering down for another dentist who was out sick and she was busy. However, she took her time with me as a new patient and completed my cleaning. She is now my primary dentist. Great first visit.
1 year ago
Friendly Dentist and staff
The staff and dentist were professional and friendly. Clean office with minimal wait time. Great experience overall.
1 year ago
Top notch service
Very friendly staff and made me feel quite comfortable. Gave me the best option for my insurance to allow me to maximize future work to be done. Took me on a late notice and I felt like I had always been going there although it was my first visit. All around, I highly would recommend them. I will be going back.