Helm Fencing, Inc.

Fencing Contractor

2021 Bethlehem Pike

Hatfield, PA 19440

PA License: 9188
Open Today 8:00AM - 4:00PM

hatfieldpafencingcontractor.com

Write a Review

Describe Your Experience

Tips for writing a great review:
  1. Be specific about your experience and the services that were provided.
  2. Be truthful - this review will help other consumers as well as the business.
  3. Be polite - give feedback in a constructive way.

Your Contact Details

All Reviews

C
12 months ago
Good price, looks good and fast quality work
We are very happy with our fence!
Response from Helm Fencing, Inc.
Thank you for the positive review. It was a pleasure working with you on your fence project.
M
1 year ago
Communication
The fence itself is great, the installers were great, there is no issue there at all. The one critique I have is regarding communication. We made our deposit on 3/25 and were told 2 1/2 to 3 weeks which we accepted with no problem. From that deposit date we had no communication until my wife called during the last week of April (4+ weeks from deposit) and found out we were on the schedule for the following Tuesday May 3rd. That was great but no further details were given so I emailed on Monday to ask about how I would pay and found out someone had to be there when the installers arrived which is fine except if you work and have to find someone to be at your house within a day. That week the weather was a nightmare and it rained that Tuesday, I did not initially get a call about the cancellation becuase I was told that my cell phone was not working which is fine after I calmed down I accept that explanation as I take an early train and maybe something happened with the reception on the train that day which I guess is feasible although I received other calls, so when I called I found out installation was cancelled which made sense because of the weather. My issue is that no further attempt of communication was made after the initial failed call, we were just emailing the day before. Steve the general manager was very receptive and very nice despite my annoyed tone on the phone which i appreciate, but the receptionist who answered the phone, not so much (she was also unpleasant with my wife who called later that afternoon after I told her of the tone of my call, so she was calling to make sure I had not ruined our chances of getting a fence and passed her immediately to Steve as she started to explain the situation). I understand weather, I understand some unforeseen circumstances delaying things, the thing I do not understand is lack of communication. As Steve said they can't call everyone every day which makes total sense to me, but you have to understand we were given a rough time frame and that wasn't going to be met so maybe a phone call or email there? Helm is in the fence business and understands how things affect and delay things so to you guys it makes sense, me on the other hand I'm hoping to have one fence in the next ten years so I don't know about the delays and things like that.....so maybe just think about keeping people in the loop? Maybe an automated email when a person is scheduled with some instructions on what needs to happen, someone needs to be there, how you make payment, et al.
S
1 year ago
High quality work, responsive and professional workers
We recently had our old, worn down wooden fence replaced with a 6 foot vinyl privacy fence, installed by the professionals at Helm. As we are positioned next to a busy parking lot, the new fence has made a world of difference in the privacy (as well as the beauty!) of our property. We can't thank them enough for their expert work. The staff was curteous and professional, the price was reasons and about $1000 cheaper than a local competitor, and the work is perfect. I would recommend Helm to anyone!
Response from Helm Fencing, Inc.
Thank you for the positive review. It was a pleasure working with you on your fence project.
B
1 year ago
professional and friendly
The workers that came to my house were very nice. Explained everything. Ran into some nasty underground rocks and were able to still get the work done with quality! I just now have to get use to a taller fence.LOL!!
Response from Helm Fencing, Inc.
Thank you for the positive review!
B
1 year ago
Great company to deal with
Great job from the first phone call to completion. Would highly recommend this company . Very professional, the installation crew was fantastic. Looks great !!!!!!
Response from Helm Fencing, Inc.
Thank you for the positive review!
A
1 year ago
EVERYONE LOVES THIS FENCE!
WHY GO ANYWHERE ELSE? THE ESTIMATOR WAS PROMPT, COURTEOUS AND THE PRICE WAS COMPETITIVE. THE INSTALLERS WERE KNOWLEDGEABLE AND TRUST WORTHY. I WAS WORRIED THAT NEIGHBORS WOULD BE UNHAPPY BUT THEY LOVE IT! EVEN MY CEMENT CONTRACTOR CALLED FOR A REFERRAL. THANKS, HELM FENCING.
Response from Helm Fencing, Inc.
Thank you so much for the positive review!
K
1 year ago
Sales - Service - Quality
Exceptional all around. From sales rep to installers. To quality product and service. Highly recommended.
Response from Helm Fencing, Inc.
Thank you so much for the positive review!
N
1 year ago
Great work at a good price
This is my 3rd time using Helm fencing and always there the day they tell you and do a great job. Any future fence jobs will be from Helm fencing for us.
Response from Helm Fencing, Inc.
Thank you so much for the positive review!