Helping Hands Services

Mover

924 E Howe Springs Rd

Florence, SC 29505

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All Reviews

N
10 months ago
Home Damage - Lack of Response / Repair
*PLEASE READ PRIOR TO SELECTING THIS VENDOR* Great organization on the front end, with pricing, coordination, responsiveness and scheduling. Unfortunately, that's where it ends. My family and I move nearly evey two (2) years with my profession so we're no strangers to the process. The movers were on time, and average to good with the pace and care of loading and unloading. We had negotiated the assembly of all furniture as part of the base price, to include; beds, crib, table, living room furniture, etc.). These were not difficult pieces, but I'm not embellishing when I say that I've had to tighten and add missed bolts/screws on every piece of furniture that they reassembled. A leg to our living room Tv stand split because the bolt was inserted but not tightened. There was no consideration taken to the bed slats and they all freaked until spaced correctly. The big one. They had a couch to move into an upstairs living room. Straight shot, wide stairwell until the top where it teed into the hallway. Their four-man crew managed to put a 12"x3" rip/tear/gaping hole into the drywall ceiling of the home that we had just closed on. Furthermore the couch was jambed into the position and they were continuing to force it further and further into the attic! Additional damage was caused to two light fixtures, the adjoining walls, damaged couch and wall corners and the general mess of stomped gypsum board and installation throughout the hallways and stairs. In addition, the entire process took nearly 1.5hrs of paid time while three (3) of the four employees worked through the conundrum. Their Director/Forman and whom appears to be the company lead, 'Jerome Williams' arrived and they had the couch dislodged, and in the room in less than 3 minutes with no further damage. The point of this being, it was a relatively easy configuration and the damage shouldn't have taken place. Helping Hands identified the damage, took ownership and made attempts to honor it with reductions to final bill. Jerome requested that he make the drywall repairs internally to save on the costs. I agreed to that they scheduled a return trip the following day. You guessed it "No Show". I had to reach out to multiple numbers and emails for two weeks to run them down. Finally got Connected and they scheduled another Saturday at 10am. Again, "No Show" at the scheduled time and I (the customer) had to make multiple calls to coordinate. One guy shows up 2.5hrs later, with spackle and a puffy knife. I had to inform him that he would need, a piece of drywall, drywall tape, a drop cloth and matching paint for the walls. We had gone over all of this and they made a list during the move when we initially scheduled the return remediation work. He returned from Lowes two hours later with necessary materials and a helper. They patched the drywall and mudded it. I should note that when I came back in the house from performing yard work, there was a third person in my home. Apparently one of the guys girlfriends needed to see him and was allowed in the home. I certainly didn't mind the added guest, but usually that's discussed with the customer before an outside friend is invited into the homeowners property unannounced. The mud had to dry and they scheduled a return trip to sand and paint. We had family visiting, so we had to reschedule. You guessed it, "No Show" and I've made multiple contact attempts with Jerome and the company to provide additional opportunities to remedy before leaving this review. No response to date, and the damage happened in May. RECOMMENDATION, USE ANOTHER VENDOR.
N
10 months ago
Substantial Drywall Damage - Lack of Response & Remediation
*PLEASE READ PRIOR TO SELECTING THIS VENDOR* Great organization on the front end, with pricing, coordination, responsiveness and scheduling. Unfortunately, that's where it ends. My family and I move nearly evey two (2) years with my profession so we're no strangers to the process. The movers were on time, and average to good with the pace and care of loading and unloading. We had negotiated the assembly of all furniture as part of the base price, to include; beds, crib, table, living room furniture, etc.). These were not difficult pieces, but I'm not embellishing when I say that I've had to tighten and add missed bolts/screws on every piece of furniture that they reassembled. A leg to our living room Tv stand split because the bolt was inserted but not tightened. There was no consideration taken to the bed slats and they all freaked until spaced correctly. The big one. They had a couch to move into an upstairs living room. Straight shot, wide stairwell until the top where it teed into the hallway. Their four-man crew managed to put a 12"x3" rip/tear/gaping hole into the drywall ceiling of the home that we had just closed on. Furthermore the couch was jambed into the position and they were continuing to force it further and further into the attic! Additional damage was caused to two light fixtures, the adjoining walls, damaged couch and wall corners and the general mess of stomped gypsum board and installation throughout the hallways and stairs. In addition, the entire process took nearly 1.5hrs of paid time while three (3) of the four employees worked through the conundrum. Their Director/Forman and whom appears to be the company lead, 'Jerome Williams' arrived and they had the couch dislodged, and in the room in less than 3 minutes with no further damage. The point of this being, it was a relatively easy configuration and the damage shouldn't have taken place. Helping Hands identified the damage, took ownership and made attempts to honor it with reductions to final bill. Jerome requested that he make the drywall repairs internally to save on the costs. I agreed to that they scheduled a return trip the following day. You guessed it "No Show". I had to reach out to multiple numbers and emails for two weeks to run them down. Finally got Connected and they scheduled another Saturday at 10am. Again, "No Show" at the scheduled time and I (the customer) had to make multiple calls to coordinate. One guy shows up 2.5hrs later, with spackle and a puffy knife. I had to inform him that he would need, a piece of drywall, drywall tape, a drop cloth and matching paint for the walls. We had gone over all of this and they made a list during the move when we initially scheduled the return remediation work. He returned from Lowes two hours later with necessary materials and a helper. They patched the drywall and mudded it. I should note that when I came back in the house from performing yard work, there was a third person in my home. Apparently one of the guys girlfriends needed to see him and was allowed in the home. I certainly didn't mind the added guest, but usually that's discussed with the customer before an outside friend is invited into the homeowners property unannounced. The mud had to dry and they scheduled a return trip to sand and paint. We had family visiting, so we had to reschedule. You guessed it, "No Show" and I've made multiple contact attempts with Jerome and the company to provide additional opportunities to remedy before leaving this review. No response to date, and the damage happened in May. RECOMMENDATION, USE ANOTHER VENDOR.
A
1 year ago
Ripoff
I would not recommend Helping Hands to anyone because of their lack of communication and their excessive cost to the customer because their people do not follow directions. My things should have been stored in Batesburg but ended up back in Florence which cost me a very big storage bill each month. When they finally came to Batesburg, they showed up with an empty truck and took all day to go back to Florence to get my belongings. From the beginning to the end my experience with Helping Hands was extremely disstisfing.
E
2 years ago
High quality service
The guys arrived on time and we're very professional. Would defiantly recommend.
J
2 years ago
Professional, Friendly and Courteous
While we ended up having friends volunteer to help us move our mom, we did initially schedule Helping Hands Services to help and did so because of the professionalism, kindness and understanding that Jerome showed to me over the phone. If we ever have to move my mom again, he will be the first one I contact. His honesty and integrity were the best and can't help but feel his company must also be the best.
R
2 years ago
Fast, high quality service !!!!
Great service and highly recommend!!!!!
D
2 years ago
Moving Grand as furniture to storage
The crew was excellent. They were promot, careful, and curteous. Th k you.
Response from Helping Hands Services
Thanks a bunch Mr. M. it was a pleasure to be of service to you! - Jerome
A
2 years ago
Great job
Response from Helping Hands Services
Thank you Mrs. W. Call on us anytime. We are, as always, at your service! - Domo
R
2 years ago
Florence to Atlanta
Dominic and KJ were both so nice. They had great attitudes and went out of their way to make sure things were where we wanted them. They were careful and efficient. We would recommend Helping Hands to anyone who was looking for help in moving.
Response from Helping Hands Services
Mr. W. The guys send their regards and thanks for your wonderful hospitality. We're here whenever you need us! - Jerome
M
2 years ago
Unload
Great job. Will hire them again for the final move and for any other work. Great men.
Response from Helping Hands Services
Thank you Mr. B. for allowing us to be of service to you. best wishes! - Domo