Hillcrest Dental Care - Pittsfield
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1 month ago
Very professional group
I am really please with the care I receive at Hillcrest Dental. Everyone shows compassion. Assistants and Dentist make you feel at ease.
2 months ago
GOING ON THREE YEARS WITHOUT BEING SEEN
Me and my then 1 1/2 year old daughter’s last cleaning was September 2019. We were scheduled for March 2020 and due to the pandemic this appointment was understandably cancelled. We were rescheduled for December 2020, which seemed insane but I understood the reason why. In December 2020 I was contacted and told that the appointment needed to be cancelled and the earliest I could be scheduled in was August 2021, again understandable considering where we were at in the course of the pandemic. I received a call today that my appointment for August 2021 needs to be cancelled due to the hygienist being out of the office that day. I was told that they are now scheduling out to May 2022 and that they would put me on their cancellation list(which I have been on since December 2020 and received information on 3 available appointments which were all filled by the time I received the text and called in). I understand that dental care was hit hard and it’s relatively understandable for me to not be seen, HOWEVER my daughter is now 3 1/2 and I’ve paid for cleanings every six months out of pocket elsewhere for her because she couldn’t get into an appointment at her Dental provider. This is inexcusable and medical neglect.
3 months ago
Dr. Radin and His Colleagues Changed My Life!
Currently, Dr. Radin is in Iowa, raising both awareness and financial help for a cause he is passionate about. I and many others are cheering him on. He is biking across the state! (-after extensive training and preparation.) Dr. Len Radin is so much more than a 'fixer of teeth'. He is a person who understands the true meaning of HUMANITY. When most Dentists 'could not accept' clients with 'only' Mass Health insurance, HE CHOSE TO DO SO. His decision allowed those of us experiencing financial difficulties to have THE BEST OF THE BEST CARE. His choice changed my appearance...and more importantly, MY LIFE. After closing his private practice, he joined Hillcrest Dental...another practice that helps EVERYONE, regardless of the lable on their insurance card. Sergio, Danielle, and Ish, all assistants at Hillcrest Dental, deserve a higher title...For they have given me exceptionally professional and compassionate care. THEY COMPLETE HILLCREST DENTAL, and assure all patients receive the necessary, respectful care all people deserve. When I call with a 'minor, painful dental issue,' I AM ALWAYS SEEN THAT DAY. The team at Hillcrest Dental functions efficiently and with compassion as they provide exceptional service to all! THANK YOU ALL SO MUCH!!
Dissatisfied future E.
3 months ago
I can not believe that this place expects to give quality care to patients when the staff have such bad attitudes. You started to turn staff around and it looked promising and then you re-hired Jessica. This girl does not know the first thing about customer service. She is rude and nasty and obviously seeking attention. She speaks down to her coworkers, treats patients disrespectfully and acts like she knows it all. It is obvious that your staff decisions will be your company demise.
4 months ago
Patient Services are AWFUL
The receptionists at Hillcrest Dental are absolutely awful. I received a filling about a year ago from a dentist who did an awful job. Now I cannot floss that tooth without SLAMMING the floss in. I asked not to see her again, and I get a filling last week, they give me her again, I cannot drink cold fluids now, bite into anything *cantaloupe made me cry last night*, my gums around the tooth are completely swollen, I can't stick my tongue out all the way without causing pain, and when I called to explain all of this the receptionist told me "you can't switch your doctor so I dont know what to tell you" I was SHOCKED if you don't like someone's care they're giving you, you cannot request another doctor?! So I asked to speak to someone that actually knows something about dentistry, and that woman had helped me. Its also crazy I have had mass health forever and I've never had a cavity, the day I updated my insurance they told me I had 13 cavities. I just find that a little strange. I have been going here forever and just recently have been having major problems.
6 months ago
Do not go to this dentist they are despicable their disgrace and they should not be in business or even in practice
6 months ago
Staff retention- NOT!
Please pass on to Jerry! Hope it’s clear to him and the board of directors by now that he was WRONG- it wasn’t me at all.. the reason staff left- they are STILL leaving.. awful things being said about HDC.. how it continues to go downhill. Horrible senior management leadership! You lost a good person, good leader and then a lot more good people because of his directive and his “good ole boys” mentality. As I said to him.. I don’t like being treated and spoken to like that and nor do the others! Karma continues to do its thing!
7 months ago
Excellent experience. Dr. did a beautiful job fixing my chipped tooth, and service was reasonably priced. Staff is always friendly and caring.
7 months ago
Confusion with Hillcrest
I read the reviews and I am confused if we all went to the same office. Today was my 3rd appointment, and was not better than the others. I waited 50 minutes to be called. If this was a single incident, I would let it pass, but this happened on all visits. I do have to say the dentist I saw was thorough and friendly. My biggest issue is scheduling and promptness.
7 months ago
Needed prompt professional attention and received that.
The Dentist and his assistant were very attentive to my needs and I am happy with the service they provided.