Jay's Automotive - Alameda

Auto Repair Shop

7383 Alameda Avenue

El Paso, TX 79915

Open Today 8:00AM - 3:00PM

autoshopelpaso.com

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All Reviews

B
2 months ago
BEWARE DO NOT GO HERE!! SLICK RICK THE MANAGER IS OUT FOR YOUR MONEY!!
I dropped my car off on Thursday morning, Rick took it in and then came back about two hours later and told me it was a A/C blower motor and a resistor that needed to be replaced, at this point I agreed to the job to be fixed at a total cost of 472.00, with parts costing 206, and labor cost 238.00, and taxes made up the rest. I called the shop on Thursday afternoon to see what was the status of the job so far, and the parts had just gotten to the shop at 4 pm, so OK, Rick told me that my car should be ready by Friday mid morning, OK no problem. I called Friday at 12 and turns out the resistor is not working and they had to get another one, and that it had to be overnight ed, now at this point I started to ask about courtesy rental since i have things to do and no car to do it, Rick tells me that he couldn't help us, he doesn't have one, and it clearly states that rentals are available on the pamphlet in the office. At this point Rick also tells me that my car would be ready Saturday before 3 pm at the time they close on Saturday. I am now starting to get kind of angry that such an easy A/C repair job inst getting fixed. I call on Saturday at 2 pm to find out what is going on, and now Rick tells me that my car is blowing hot air, but no cold air, and he will call me back in ten minutes, ten minutes later Rick called and he tells me that my compressor clutch inst engaging and that my compressor has to be fixed at a additional cost of 820.00 so now total of 1292.00. At this point I am so fed up, I tell Rick to put it back together the way it was when i dropped it off on Thursday. I show up at the shop at 330 pm on Saturday and get my keys and then look around under my car, and there is no way any work was ever done, as there is still dust and dirt where they should have been taking parts on and off the car, so in my honest opinion they never once looked at my car and were just jacking up the prices, absolutely ridiculous here. I also looked up the parts on the internet, the blower motor is average price of 70 dollars, the resistor is average price of 45 dollars and the compressor is average price of 140.00, this would be a total 255.00 for parts so i would think labor would be like 300 at most, so a total of 550 dollars by my estimation. This would be 742.00 less than there cost, so you be the judge I think they were just jacking up the prices, I completely blame Rick for this not the techs as I don't think they even looked at my car, I will posting this review all over the internet on every website I can, Thanks but no thanks, "Slick" Rick.
B
2 months ago
BEWARE DO NOT GO HERE!! SLICK RICK THE MANAGER WANTS YOUR MONEY!!!!
I dropped my car off on Thursday morning, Rick took it in and then came back about two hours later and told me it was a A/C blower motor and a resistor that needed to be replaced, at this point I agreed to the job to be fixed at a total cost of 472.00, with parts costing 206, and labor cost 238.00, and taxes made up the rest. I called the shop on Thursday afternoon to see what was the status of the job so far, and the parts had just gotten to the shop at 4 pm, so OK, Rick told me that my car should be ready by Friday mid morning, OK no problem. I called Friday at 12 and turns out the resistor is not working and they had to get another one, and that it had to be overnight ed, now at this point I started to ask about courtesy rental since i have things to do and no car to do it, Rick tells me that he couldn't help us, he doesn't have one, and it clearly states that rentals are available on the pamphlet in the office. At this point Rick also tells me that my car would be ready Saturday before 3 pm at the time they close on Saturday. I am now starting to get kind of angry that such an easy A/C repair job inst getting fixed. I call on Saturday at 2 pm to find out what is going on, and now Rick tells me that my car is blowing hot air, but no cold air, and he will call me back in ten minutes, ten minutes later Rick called and he tells me that my compressor clutch inst engaging and that my compressor has to be fixed at a additional cost of 820.00 so now total of 1292.00. At this point I am so fed up, I tell Rick to put it back together the way it was when i dropped it off on Thursday. I show up at the shop at 330 pm on Saturday and get my keys and then look around under my car, and there is no way any work was ever done, as there is still dust and dirt where they should have been taking parts on and off the car, so in my honest opinion they never once looked at my car and were just jacking up the prices, absolutely ridiculous here. I also looked up the parts on the internet, the blower motor is average price of 70 dollars, the resistor is average price of 45 dollars and the compressor is average price of 140.00, this would be a total 255.00 for parts so i would think labor would be like 300 at most, so a total of 550 dollars by my estimation. This would be 742.00 less than there cost, so you be the judge I think they were just jacking up the prices, I completely blame Rick for this not the techs as I don't think they even looked at my car, I will posting this review all over the internet on every website I can, Thanks but no thanks, "Slick" Rick.
G
4 years ago
High quality service, customer friendliness.
Jay's Automotive Repair is an excellent facility and repair shop. They are professional, courteous and caring. The experience I had I considered a blessing because I was 850 miles away from home and was able to get my vehicle repaired in an expeditious and timely manner. Thank God I came into contact with Rick at Jay's Automotive Repair on Alameda, in El Paso Tx. Rick is a true customer care professional.