Kailua Dental Care

Dentist

602 Kailua Rd.

Suite 201

Kailua, HI 96734

Open Today 9:00AM - 5:00PM

kailuadds.com/

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All Reviews

S
2 months ago
The dentist do a good job, but their billing and bookkeeping are a disaster
I spent $3,000 out of pocket and had Insurance cover $1,000 for invisalign orthodontic treatments. I paid half upfront before treatment and made regular monthly payments to make sure I my account was settled by the time the 4-month treatment was finished. I had to remind the the staff two or three times that I had not seen a claim submitted to my insurance even after treatment had started. It wasn't until after I had finished treatment and transitioned to permanent retainers that the claim was submitted and approved. Now they are receiving the insurance money every 3 months. Despite having my portion of the treatment paid off I have started receiving collection notices in the mail for the remaining balance. I went to discuss the matter with their bookkeeper, who agreed it should not have been sent to collections since regular payments were being made by insurance. However they automatically send outstanding balances to collection agencies if they haven't received payment within 60 days. Even though It was their fault for not getting the insurance money on time, they are damaging my credit, giving me unnecessary collection robocalls and spamming me with collection mail. I already sorted this out once 3 months ago and now it's happening again. I've also witnessed people who show up for a major root canal appointment only to find out the receptionist never blocked off the time in their schedule. The man took off work to come there and even had a reminder card with the correct date and time filled in. My husband and I had regular cleanings booked and were canceled last minute because they did not schedule enough hygienists. That was the last straw for me. We're finding a new dental office that isn't managed by clowns.
J
3 months ago
There customer service is great and always a happy environment. They definitely care about the health of your teeth, the lady who cleans my teeth is very nice and does an amazing job. My teeth have never been cared for as much as they do in this office.
T
3 months ago
Great. Thanks so much.
Thanks for seeing a haole on short notice You did great work. Aloha!
H
3 months ago
Everyone should come to this office!
I love this dental office! Everyone there is so welcoming! Very professional!
D
3 months ago
Friendly staff.
K
3 months ago
Very Professional
Thank you so much for getting me in and taking care of my pain! Will sing your praises!
M
3 months ago
Wonderful visit
Making an appointment was extremely easy. The hygienist was friendly and took her time. Wonderful experience. I highly recommend for others and will be a returning patient.
L
3 months ago
Excellent Carr
They are great ! Leah was very accommodating in fitting me in since I had a conflict with appts. Lisa who cleaned my teeth was super friendly and excellent. Dr. Sonson well what can I say he is the best!
K
3 months ago
Quality Service With a Smile
Yet another gentle and thorough cleaning from Judy. Friendly and professional staff make you feel at home. Highly recommend for a stress free visit to the dentist.
A
3 months ago
still waiting.....
my visit was, expensive. I'm still waiting(from the 6th) on repairs I was told would take 6 days. so, not thrilled. maybe u should ask someone else. It's good, was told everything was covered, by insurance & someone there some months back, Wrong!!! oh well. Everyone seemed nice. place is Clean & they seem Happy working there. not a lot of room 4 wheelchairs. u get in & they're eager to help.