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3 months ago
This fucking towing company sucks and the driver over charged me 100 dollar extra and he was rude and didn’t trying to listen they are really sucks bullshit
10 months ago
They have reckless drivers..
The drivers that drive like maniacs.. look out if you see them coming you could be mowed down..
1 year ago
They not only charge much higher rates and stoled items from my car. Never again
2 years ago
Sucking money from a man in a coma
Charging storage fees daily while the owner lies in critical condition in the hospital. Asked them to fax the bill to the insurance company. It has been over a week and the insurance company says no fax. Come to find out the insurance company told them to put the claim number at the top of the page and they stated it is already on the page in another space but NOT the top of the page. Asked them to send the invoice to them via email. After plenty of time I checked and no email. Called them back and asked it they put the claim number in the subject line as instructed. NO we can't put anything in the subject line. Asked them to send me the bill and I could forward it to the insurance company, NO we can't send the bill to you it has to go to the insurance company. I stated I would be the one paying it why can't I get a copy of the bill. NO you can't. Meanwhile I was told they snail mailed the invoice to the insurance company after over a week of this. At $40 dollars a day they are bleeding a patient in a coma to make money. What a crock.
2 years ago
Slow service, unprofessional, untrained
I was visiting Midland for the day and had gotten a flat tire. I decided to use my AAA service and Kraeger Towing was sent to change my tire. When the driver Kenzie arrived, she was very unprofessional stating that I could have changed the tire myself and that anyone can do it-"Oh honey, it's not that hard." Apparently it was that hard, because Kenzie took over half an hour to change my tire and even had to call her boss for a special tool to get the tire off that she had not had in her truck. Furthermore, Kenzie told me she had been working for Kraeger Towing for only about a month, which made me believe she did not know what she was doing and that I had been sent a person still training. On top of that, she had unprofessional, sarcastic comments to make about everything I had asked and said. The only reason this review is getting 2 stars instead of 1 is because Kenzie's boss was flexible enough to come out and make sure my tire was changed and changed properly-he had to get the tire off and put it on because Kenzie was incapable of doing it. Kenzie's boss even educated me a bit about the spare time and what I should do next regarding my flat. However, after he left Kenzie was commenting on things he had said and contradicting her boss and rolling her eyes about things he had said. This left a sour taste in my mouth as I was leaving, but I am very appreciative of Kenzie's boss for taking the time to help.
3 years ago
Everyone is great, but it’s drivers like Bryan & Joe, that go over & beyond to meet customers expectations! These guys are bomb.com, like seriously. No one likes car trouble but when kind-hearted professionals are there to help, how could you not high them?! Very sweet overnight receptionist as well.
3 years ago
very rude drivers
the driver drove his huge semi tow truck though the drive through. was very rude to the employees when he was asked to come inside next time.
4 years ago
Thank you Thad!
Thad did an amazing job for me. I was 60 miles away from home and couldn't get my car to start. Thad got me going again! I'm very grateful. Wiuld definitely recommend!
4 years ago
Great people :)
Great loving people.
5 years ago
We blew a back tire headed north on 75- 5 adults, my son, and a basset hound. Jerry showed up to help, and when we couldn't get the spare loose, he made 2 trips to get everyone somewhere- 3 of us to wait, and 3 of us plus the dog to get the tire repaired. He was super personable, efficient, friendly and knew exactly where to get us help. He made a crappy experience almost fun! Thanks Jerry from the Bay City area!! Oh- and it was nowhere NEAR as expensive as I thought it would be! Awesome place.