Kristo Orthodontics - New Richmond


227 Meridian Drive

New Richmond, WI 54017

Open Today 9:00AM - 5:00PM

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All Reviews

2 months ago
Kelsey is amazing!!
4 months ago
Very child friendly!
Awesome staff, very friendly and great with kids. Didn't try and push unnecessary treatments! Will defiantly recommend them!!
11 months ago
Great service, professional, and accomodating.
Have used them for both my kids and they have been easy to deal with including scheduling. Both of my kids have now transitioned to retainers. I have missed a couple of appointments due to other priorities and they have been great at reminders and rescheduling. Very accomodating from my experience.
11 months ago
Customer Service was exceptional!
My son was getting ready to head to college and broke his retainer and had trouble with a wire rubbing. They responded promptly and fit him in the very next day. They correct the rubbing wire and took steps to get the new retainer. Nice work.
11 months ago
Friendly, clean, great magazines to read. Could use some fish to look at. Possable could also use a medative sand garden but not a deal breaker. Plenty of parking. Best of all rooms with a view.
11 months ago
Cannot recommend
Would not recommend! They are trying to do a mass volume and not put patient care first. Staff is often rude if you have a question or concern. I requested three times a call back for scheduling concerns, and didn't ever receive a call back. Agree with other review that it has gotten worse instead of better. They cannot look at your child's chart unless it's in front of them as they don't utilize electronic charting. Have switched orthodontists for another one of my children and the difference in customer service is vastly better. That being said when you are able to have interaction with the orthodontist, they are pleasant and courteous.
Response from Kristo Orthodontics - New Richmond
Thank you for sharing your comments. We would like to discuss your concerns with you. We would really appreciate it if you would email us or call 715-835-5182, so that we can look into this manner. Thank you.
12 months ago
Very nice and accommodating! They answer all my questions, and treat patients well.
Response from Kristo Orthodontics - New Richmond
We are glad to hear you are having a great experience. Thanks
12 months ago
Poor customer care and service
This orthodontist office used to be owned by a previous orthodontist, the old orthodontist was fantastic, he had office hours 3 days a week, good communication and available appointments if you had an emergency. Now you get 1 day a week to get an appointment and you will always wait 6-8 weeks between appointments so you child will be in braces forever. Don't even think about canceling your appointment for a family emergency because you will wait an additional 6 weeks to reschedule. You kid will be in braces forever....their brackets will fall off because they aren't meant to be on their teeth for 2.5 years and counting. Your kids teeth will be be prone to cavities and white spots because they will go many years without a proper cleaning from a dentist. I inquired about switching, my account has been paid for almost a year, even though I've paid my money which was over $5000, I apparently don't own the hardware in my child's mouth. They would take it off, apparently it is "their equipment". I wonder then what I had been paying for....certainly not quality service. My child received his braces with the previous orthodontist, he felt his care would take about 2 years. Current orthodontist 2.7 years and counting with no end is sight. I am certain this is because they have too many patients with not enough hours (7.5 per 1 day) so they are pushing out appointments. Please research your orthodontist pick before you sign the dotted line. Ask about hours (currently 7:30-3pm Friday's only), scheduling, years of care anticipated, and how they treat emergencies. Please drive an extra 10 minutes for a better quality orthodontic experience, I can guarantee you it will be better than this place.
Response from Kristo Orthodontics - New Richmond
HI...Thank you for reaching out to us. We would like to speak with you about your concerns. Is there a way we could reach out to you? You can email me or call 715-835-5182 and ask for Michelle. You should never have to wait 6 weeks for an emergency appointment and if someone told you that we would like to deal with the situation. Please let us help, your child's oral help is extremely important to us.
12 months ago
Very friendly
I really Like the doctors and the staff they are always nice to me and my family.
Response from Kristo Orthodontics - New Richmond
We are glad you had a great experience!
1 year ago
Greeted by name and with smiles. Treated on time and the atmosphere is professional, clean and very pleasant. Happy staffakes for happy patients!
Response from Kristo Orthodontics - New Richmond
We are so glad you had such a great experience