Lawn Doctor

Lawn Care Service

315 North Link Ln.

Fort Collins, CO 80524

Open Today 7:00AM - 7:00PM

lawndoctorfoco.com

Write a Review

Describe Your Experience

Tips for writing a great review:
  1. Be specific about your experience and the services that were provided.
  2. Be truthful - this review will help other consumers as well as the business.
  3. Be polite - give feedback in a constructive way.

Your Contact Details

All Reviews

K
3 weeks ago
Excellent Work & Personable, Friendly Staff
Recently hired Lawn Doctor to prune my trees and shrubs. I was very impressed with Hunter Higdon, not only for his thorough pruning estimate (which was reasonably priced) but also the actual work, and Hunter's friendly attitude and follow-up to ensure the job was satisfactorily complete. I was also impressed with the friendly, informative phone call from Mark on the day of the pruning. High quality work by high quality staff! Thank you Hunter, Mark, & Lawn Doctor!
Response from Lawn Doctor
Kevin, Thank you for your kind words and appreciation for myself, Marc, and the Lawn Doctor crew! We are passionate about tree work, but what is even more important to us is customer satisfaction. We are always extremely grateful to hear positive feedback from our customers. Thank you, again. Hunter Higdon, Tree Division Manager
M
2 months ago
High quality service with employees who really care about helping you
Yesterday, Taylor and Brian deep root fed my Maple. These guys knew the proper way to feed the tree. There were many holes around the base of tree along with adequate number of holes out along the dripline. I wasn't here when they performed service but I can tell from the deep holes that they took the time to care about the service they were performing. Thank you so much for doing a great job.
Response from Lawn Doctor
Melissa, Thank you for your kind words and appreciation for Taylor and Brian's work. Our Tree Techs are passionate about their work, thorough and take pride in keeping plants healthy. We will pass on your comments and I am sure Brian and Taylor are grateful for the recognition.
M
2 months ago
Excellent Service
First time working with Lawn Doctor. They came out and aerated our yard for the Spring. I had spent days on the phone trying to get other local landscaping companies to aerate the yard, never to get a return call. Called Lawn Doctor, talked to someone immediately, and they followed very quickly with a quote. Good price so I wanted to move ahead with Law Doctor doing the work. Thought for sure scheduling would be weeks out but instead they were available that same week I called. The crew was on time, did a great job, and were very professional. When all was done the bill was exactly the same as the price originally quoted. Thank you Lawn Doctor for a job, from start to finish, well done.
Response from Lawn Doctor
Mike, Thank you very much for your positive response. We work hard to be easy to work with and deliver exceptional service. Our crew greatly appreciates the kind words and deserves the "pat on the back" Mike Verde Owner
T
3 months ago
Professional and friendly.
My hobby is caring for my lawn and trees. I am a "lawn snob" and very particular. Lawn Doctor is very knowledgeable and provides great service. I never thought I would engage a vendor to care for my lawn, shrubs, and trees. Due to time constraints, I decided to take the plunge and let someone else care for the environment I cherish. I have recommended Lawn Doctor to many people These people are "lawn snobs" as well. These people are very happy with the service and results provided by Lawn Doctor. I recommend Lawn Doctor.
Response from Lawn Doctor
Thank you for your support!. "Lawn Snobs" unite! It is a great partnership where we do the fertilizer and weed control and the homeowner does the watering and mowing. We also take care of pesky bugs for trees and shrubs! Our service is guaranteed, so if you are ever dissatisfied with any service, just give us a call!
T
5 months ago
Great Service, Helpful and Wonderful Job
We have used Lawn Doctor for many, many years and have always been impressed with their friendliness, excellent work and reasonable rates. They have done it all for us: spraying for weeds, tree trimming, and everything in between. We always recommend them to people. They aim to please and do it every time! They are the best!
Response from Lawn Doctor
Tracy, Thank you for the great review! We appreciate your business these past 13 years; our customers are awesome! Keep warm this winter and we will see you in the spring! Happy New Year!
J
7 months ago
Poor customer service
Lawn Doctor came to aerate my yard the tech. Showed up an hour before the scheduled window and was upset that the flags weren't out. So I accommodated the early time and put out the flags so he could do the job. I had asked that they only Aerate my front lawn and he obliged yet neglected to tell me that the cost to aerate my very small front yard was going to still be full price. When I called the office to inquire about the bill I was told that's the minimum. Really!? $50 for literally two minutes of work! I asked to speak to a customer service manager and was told "I'm pretty much it" from the woman on the phone. She told me it was my fault, I wasn't home and my dogs were outside. I informed her that information is incorrect I was home,my dogs were inside with me and I watch the technician aerate my front lawn for two minutes before he went on his way. After a short conversation with the office they agreed to 1/2 of the bill but also told me she'd be happy to sever ties with me. That's fine, plenty of other companies to work with in Fort Collins and I imagine they have better customer service skills.
Response from Lawn Doctor
Joe, I am very sorry that you are unhappy with our customer service and the way we addressed your concerns. We take pride in our service and have had a great track record over the past 33 years in Fort Collins. I apologize for the way this was handled and we will write off the entire charge. We will also gladly return in the spring and aerate the entire lawn at no charge as a gesture of good faith. We initially had your aeration scheduled for October 18th. We sent a post card confirming the date and called one week prior to the date as well as the day before requesting the sprinkler heads be flagged. We came out to aerate on the 18th but the sprinkler heads were not flagged. As is our policy, we did not aerate as sprinkler heads could have been damaged. We rescheduled for October 27th at your request and we confirmed an appointment to aerate between 8:00 and 10:00 am . Our technician arrived at approximately 9:30am to aerate as promised. Our minimum charge has to cover lots of costs such as drive time, equipment, vehicles and overhead. The time actually spent aerating constitutes only a fraction of those costs. Once again , I apologize for the way this was handled and would be glad to talk with you in person. Mike Verde, owner 970.221.0441
R
2 years ago
Super friendly, caring, professional, high quality work
I have had the Lawn Doctor doing my yard and trees for 12 years. I am always super happy with their high quality of work. Everyone there from the owner, Mike, the office staff, and all the employees, including the service people are truly the best ever!! I really mean it...they are simply the best!!!! I honestly have never had a single problem or complaint! I do highly recommend Lawn Doctor to anyone and everyone!! I also truly mean it when I say the people there are the nicest ever and are just the best ever!!!!
Response from Lawn Doctor
Thank you for the kind words Roba! It's been a pleasure servicing your landscape and speaking to you over the years. We appreciate your support. As always, give us a call if you have any questions or concerns. Kim, Operations Mgr.