Lodi Garage Doors and More
Garage Door Contractor
Write a Review
1 month ago
Terrible Service - DO NOT USE THIS COMPANY
We purchased a new home from Meritage builders in 12/17. On 1/6/18 I called Lodi to install the opener and code panel since we were told that to use another company would void the warranty on the door. It has been down hill ever since. The automatic opener was installed and worked a few times before catching and getting stuck. I called customer service immediately and was told that they didn't have any appointments for several days, which didn't work because my car was stuck in the garage and my kids had to get to school. I was also told in the initial phone call that if we had caused the issue we would have to pay a $85 service fee. This was less than 24 hours from install. I replied there was no way we had done anything to the door so please come out and fix the problem. Someone came out that evening and found that the previous tech had failed to remove the hand lock mechanism and while opening the latch caught and caused the door to pull off the spring because of the tension. I pointed out the bent track caused by the door wrenching to a stop and they said it was fine. Turned the latch around and left. The door was especially loud while opening and shutting but it went up and down so I thought it was fine. On 4/4/19 while we were out of town we got a call from a neighbor that the door wasn't shut. We called my brother in law to go and close it and he called back to say that the door wasn't left open, it was mostly closed except that one side was higher and the other was low and it was stuck. He climbed under the door and somehow got it to close so that no one else could climb in under the door and help themselves to our household belongings. We called for service on 4/6/19 and were once again told we would be charged for the repair, I told them I wasn't going to pay until I spoke to a supervisor because it was the exact same thing that happened previously and obviously hadn't been repaired correctly. They came out, found that the cable on the upper left side of the door had come off completely and when I explained the issue we had when they left the locking latch on he said that's probably why this happened again so soon. He repaired the wire and the spring and left. I went out later that day and saw that the door was buckling out between the top two layers and there was a line of unpainted door that hadn't been visible previous to this repair. I called again, and was again told that we could be responsible for the repair charges if we had caused the problem. A tech came out and said that the problem was the arm on the door that is supposed to be set to push the door in place when closed was not installed correctly, it was too short, and with all the issues with the cables and track the spring on top was so tight it was pushing it down too hard which was why it was buckling, He fixed the arm, set the distance for the door to be opened and closed and checked the chain etc. He said we should be all set. We even discussed insulating the door for the summer. I called customer service to discuss the charges and was told that to "make you go away" the company would not charge us for these visits, but this was the last time. That we would not receive anymore repairs "under warranty". I would ask what the "warranty" for each repair is because the We went out of town last week and returned home last night. The door opened and closed and this morning when I went to take my daughter to the dentist it opened about a foot and the chain ripped out of the wall. So my car is once again stuck in the garage, and my husband had to take her instead of going to work. It would almost be funny if it wasn't so inconvenient. So instead of calling the customer service number to be blamed for the issue and told the price of the repair before anyone has even come to the house I am writing to hopefully reach someone in management who could take care of this once and for all. I have never done business with a company that so immediately tries to pass the cost and blame on to the customer. Not once did I hear an apology or a promise to make it right, or we want you to be happy and have a door that works.
Response from Lodi Garage Doors and More
Tara is correct, we handled this horribly from the very beginning. So, to make up somewhat for this we are going to give her a year full warranty for free. Also, we are sending our most senior technician out to go over every inch of the door and opener and replace anything that he can find wrong. I apologize again Tara! Sincerely Dave Sciotto (Owner)
2 months ago
Kristin in Customer Service, who took my request at 7a and had Jereme out to my place by 11 were amazing!! They were able to expedite my request quickly in an emergency and for that, I am grateful. Will be sending plenty of referral business their way! Both were professional, super helpful, and again quick at getting in a small service and taking the time to explain the problem.
John for Dan S.
5 years ago
Springs on Gargage Door
Called in that Morning First thing, They was able to get Shawn out that afternoon last stop that day. He did a great Job. Will Refer them to Friends and Family. Excellent Service
5 years ago
I went out to my garage to head to work and the garage door wouldn't budge. I come to find the spring had broken, I called the folks at Lodi, they explained how to release the door manually so I could go to work, and before I got home that day they had fixed it. They provide service in the old fashion sense of the word. You cannot go wrong with these good people.