Maaco Collision Repair & Auto Painting
Auto Body Shop
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7 months ago
Lack of quality control
On July 18 I brought a 2007 black Chevy equinox to your Lafayette Road location in Indianapolis. At 8 AM I was greeted by a very helpful estimator named Kayla. We walk to the car and discuss details and then she gave me what I believed was a very reasonable estimate. I haven't signed the paperwork and we left the car to have a complete paint job. On Wednesday I called to check on the progress and was told it would be done at 2 PM on Thursday. That was not convenient so I pick the car up on Friday morning at 8 AM. Upon arrival I asked Kayla how she thought the car turned out and I was told great. We waited approximately 20 minutes to have the car pulled out of the garage for our inspection. Immediately I began to find paint runs in various locations on the vehicle. I went back into the store and got Kayla and begin showing her these. We are located approximately six areas that had dual and triple paint runs. There was also a spot on the driver side passenger door about the size of a basketball that was full of white haze. I ask Kayla if this guy was new or how in the world they didn't see these. I was to told it was pretty dark back there. Kayla agreed that this is not acceptable. However the paint needed to dry for approximately three weeks before I could bring it back in. This I'm sure Will be an additional inconvenience to me and my daughter. I am very disappointed with the quality of workmanship there are runs and wrinkles and heavy paint areas throughout the entire vehicle. I hope this is all taken care of in the next couple weeks and I get a better finish product next time. Disappointed Scott Meyer (317)370-7027
William L W.
7 months ago
The people at Maaco were very helpfull and professional.
I dropped off my 2005 Cobalt on Wednesday morning. They gave me an estimate which I told them to go ahead and perform the work on my car. I picked up my car Saturday afternoon and I was very pleased with the work that had been done. It was like picking up a new car! I would definitely recommend Maaco