Maaco Collision Repair & Auto Painting
Auto Body Shop
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9 months ago
Great customer service!
Maaco Colision Repair on Mason Rd in Katy, Texas provided us with excellent customer service! It's nice when a company (privately owned) goes above & beyond to make sure my vehicle was repaired to complete satisfaction. They gladly worked with me & my schedule to get my vehicle in & out in a timely manner. I would highly recommend this Maaco! The owner & all staff were very helpful!!
1 year ago
02 MERCEDES-BENZ ML320 BLACK
Completion of work is ok but the quality control of finished work was quite lousy. The technician should have paid particular attention to indicator light that was not functioning properly (working when the car was dropped off), and fuse for the driver seats controller was burnt (with driver seat back support at horizontal position instead of vertical position it was when the car was dropped off). It is rather unfortunate that after paying a body shop $2684, I ended up spending 4hours of my time to troubleshoot and fix the problem with the driver seat. Some of the negatives include: 1. No specific completion date was provided at the very beginning. 2. Had to continuously call the shop for update. 3. Finished work should be QA/QC'd prior to contacting the owner that work is completed. 4. Perform "walk through" with owner comparing the "before" and "after" condition. Some Positive are 1. Shop took pictures of the vehicle when it was dropped off (this provided an excellent reference for vehicle "before" and "after" comparison 2. Shop accepted fault on the driver seat problem (though not without "argument", and was willing to effect relevant "corrections". (I did not return because the shop wanted me to come on Monday - implying I will be driving around with a vehicle whose driver seat back support is "flat"). Would recommend this business to a friend with caution - ensure "adequate record" of the exact status of your vehicle at drop off (especially areas that will not be repaired or worked on).