Maaco Collision Repair & Auto Painting
Auto Body Shop
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5 months ago
Fast talking Joe, and his incompentant employees
Took my car to 3 separate paint and body locations for bid to repair damage and repaint entire car. Found all 3 bids were with in $50.00 of each other. Went with Maaco, Myrtle Beach SC because of manager Chris Turners claim of a 4yr warranty and guarantee work would be completed in one week. Because the front bumper would be replaced I requested at time of drop off . front license plate holder not be installed and no holes drilled in bumper. Jessie, their other office mgr. stated he would note the file and not to worry because South Carolina did not require a front license plate it would not make sense to install one. One week later I arrived at closing time to pick up my car, to my surprise they had installed the old license plate on my new front bumper, Also a large portion of black trim was covered in white paint, as well as my key fob, a large dent on the lower portion of driver side door was still there and just painted over(although repair was part of their price to me) also I found a paint blister on my tail gate.While raising my tail gate I heard a large bang bumping sound come from inside the door. Joe Johnson the owner laughed and stated "I betcha $100.00 someone left a screwdriver in there" "I have some employee issues" Owner Joe Johnson talks real fast, will not listen to you and over talks you saying "Don't worry I'll fix it and cover you rental if need be"I took my car back for the scheduled return to repair. Feeling like this as just a accidental human error I arranged to be with out the car and decided not to inflect any more cost on Mr. Johnson turning down his offer to pay for my rental. When I picked up my car I found that whom ever repaired the front bumper did not tape over the grill and now my radiator, and before black grill panel was covered with white over spray and his claim to complete his mistake in one day took 2 days. Also Mr Johnson then stated the blemish I found on the tail gate was damage caused by me but out of his kindness he repaired it and that was the reason for the extra day. When I picked up my car after it's return visit to MAACO of Myrtle Beach I met Mr Johnson in the parking lot and he told me that I would be happy to know he had fired the body man that worked on my car, I am not sure why he thought this would make me happy as I don't plan to do business with them again. I told Mr. Johnson I was unhappy and instead of listening ,he walked away saying he didn't want to argue and claimed that I had defrauded my insurance company because I didn't have to pay him a deductible, What he did not know was that the insurance check also covered damages caused to my exhaust system that I would have to pay out of pocket. But he called out loud and clear to anyone who would hear that I had committed fraud, I love my old Jeep and was excited about getting her back looking good and new but what should have been a happy day ended up becoming a nightmare that lasted 2 weeks. Mr. Johnson is correct about one thing he absolutely has employee issues. and he should include himself in that claim He is a fast talker and very poor listener.I spent $3450.00 with MAACO and got their $299.00 I don't give a damn service. Maybe Mr. Johnson should spend less on advertisement and work on better customer service. Be wise find a better place to have repairs completed because you won't be happy with Maaco To finish this complaint, as I was leaving Maaco of Myrtle Beach I saw a lady standing by her car who looked to be dropping it off. I rolled down my window and said to her if you leave it here, you will be sorry. Mr. Johnson ran out of the building chasing me screaming and cussing and at least I could feel good about that!
10 months ago
Very low class work and customer service
The place is a rip off , the crook that thinks hes a business guy needs fired and if he owns it then it will go under. He's as unprofessional and appears to be as unintelligent as any one could be. I will be going to the newspaper and leaving negative comments on any sight that comments are asked for. I will be sure everyone is fully aware how they treat customers and how ridiculously high their prices are compared to every other body shop in the area. They are incompetent in every sense of the word. They screwed up a paint job and refused to fix it then lied about the correct way to repair another area. Be sure to pass along this info. Ask around this Maaco has a bad reputation and it's easy to see why. I tried to give them a chance to prove their reputation wrong but proved it correct instead.
10 months ago
Worst Customer service and paint work on the Beach
The older guy is rude and is a crook. A car was painted by them and they taped ff a section to repaint when they pulled the tape off it took paint with it and they refused to fix it. Then they tried to tell me they had to paint a whole fender instead of being able to just paint the section that needed it which by the way was separated from the rest of fender with a body line. Every other body shop I went to said they could paint just that section and in fact recommended it. This particular Maaco are not professional in any way shape or form. They do terrible work at outrageous pricing. AVOID THIS PLACE AT ALL COSTS ! I can't believe they are still on buisness but won't be much longer because of the old guy. I wouldn't let them paint a toy car.Notice all they're reviews are worded basically the same , I'm sure they add their own reviews.
12 months ago
EXCELLENT VALUE AND STAFF
HAD MY CAR DONE AND IT LOOKS NEW, GLAD TO HAVE THEIR SERVICES
1 year ago
Outstanding job on my corolla, looks like a brand new car. The staff is excellent and customer orientated. I highly recommend MAACO in Myrtle Beach. Dave L.
1 year ago
Excellent service and exceeded my expectations!
The roof on my SUV was flaking and rusting and with only 70K miles I wanted to protect my investment. The staff went out of there way to give me a ride to work when I dropped it off when I was ready to take a cab. The price was well worth it. When I picked up the SUV and inspected the work with their staff I was very pleased with the job. The kicker was they had washed and cleaned my vehicle inside and out! I am in the business of sales and service and I call this a "WOW" experience. I highly recommend this business and have expressed so to my friends and family. Keep up the great work Joe!
1 year ago
We were treated with tremendous courtesy and were kept totally informed as to the progress on our auto's repair work. Everyone we dealt with was knowledgeable and helpful to the extreme! Thanks for a great job!
1 year ago
I brought my car in to Macco 3 weeks ago for a paint job and with the pain of my old clear coat. They recommended that those areas to be sanded down to metal. And I said nah, it'll be okay. But it wasn't. Not through their fault. I took it back. The paid a little bit extra to have it sanded down to metal. They not only painted the red ones. But they painted the whole car again. They went above and beyond. And I would recommend Joe Johnson's Macco to anyone and everyone. Thank you, Joe and crew. At Macco
1 year ago
The quality of work in just a few short days was way better than expected . I was blown away & pleasantly surprised that my 2003 Toyota Camry looked like a totally different vehicle! Professional service, friendly knowledgeable staff, highly recommend the Myrtle Beach Maaco.
2 years ago
I had the company paint three of my vehicles however the last vehicle they painted they broke the mirror and in resolving the issue I thought I would go and purchase a used mirror in hopes they would paint it at no charge. I called to speak with the manager Joe Johnson who appeared to be upset because I was asking about resolving this matter he responded by saying I am only charging you $25 to paint the one I had to purchase from a junk yard due to the company's neglect. Bad business Joe you lost a loyal customer! Don't ever do business with people who don't put there customers first! I referred 3 people there already and I will make sure to tell them go somewhere else!