Maintain Your Smile Dental

Dentist

1110 S Mulford Rd.

Rockford, IL 61108

Open Today 9:00AM - 5:00PM

maintainyoursmile.com

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All Reviews

N
1 month ago
Disappointed Patient
I had been visiting Maintain Your Smile for approximately one year and was relatively happy with the staff until I had an awful experience at my last visit there. The order in which they made several appointments (some for Invisalign and another for a crown) resulted in me not having insurance coverage for at least one appointment, and I ultimately had to pay ~$300. They took my molds for permanent retainers before my cleaning appointment. At the cleaning appointment they found that I would need to come back yet again to redo the molds because I would need a crown done. This resulted in appointments that were extended beyond the dates in which I had insurance coverage. Why would they not suggest to do the cleaning prior to creating molds?! I often traveled 45 minutes one way frequently for a 5 minute appointment for Invisalign check-ups. At my previous dentist office in Texas, they spent at least 20 minutes with me for each of those appointments, ensuring my teeth were moving properly. A lot of the time I felt like I didn't have a very personable experience with Dr. Stern. Things took a turn for the worst when I had an appointment for a crown with Dr. Gibson. I thought his breath was bad and quite surprising for the profession he's in, but when he began drilling on one tooth for ten seconds only to roll his chair over to the computer screen to realize he was drilling on the WRONG side I knew his breath was the least of my worries. I had to listen to audible sighs after he said to his assistant "we're going to quickly get through this because I haven't eaten lunch yet." I ended up enduring the next hour of panic without being asked if I was okay a single time. When I received the bill in the mail, I was disgusted. When my boyfriend and I attempted to discuss this situation with them, Dr. Stern himself spoke with my boyfriend on the phone and said "It's only $300 - it's not even that much money!" COME ON. Are you serious? Maybe not to you Dr. Stern, since your salary is far different than mine. How unacceptable to have to deal with someone telling you that $300 is "not a lot of money." It's a lot of money for a dentist who clearly didn't give a shit about me as a patient and another dentist who drilled on the wrong tooth. To the office, slow down and take your patients seriously. To potential patients, avoid this place at all costs.
K
3 months ago
Dr. Gibson is great!
I had an appointment for a small cavity that needed a filling. Not a long wait at all. Dr. Gibson is so gentle and personable, and fixed that sucker in less than 45 minutes.
Response from Maintain Your Smile Dental
We’d like to thank you for your review! We try our best to provide quality care to our patients and are very appreciative of your feedback.
G
8 months ago
GREAT DENTAL CLINIC!
I have been a patient at Maintain Your Smile Dental for a number of years. The care has always been excellent and all of the staff are professional, courteous and friendly. I would highly recommend this clinic to anyone looking for quality dental care.
M
8 months ago
Top quality caring prfessionals
For many of us going to the dentist can be scary at best and painful at worst. Not the case with Maintain Your Smile. I have been a patient for six plus months and have, unfortunately, had several visits. Each time the staff helped me feel welcomed and comfortable. Everyone behaves professionally and keeps you informed about procedures. Teresa, one of the hygienist, saw me today and was very knowledgable and pleasant. I highly recommend this practice.
Response from Maintain Your Smile Dental
We’d like to thank you for your review! We try our best to provide quality care to our patients and are very appreciative of your feedback.
H
10 months ago
very good
I have been, for several years, patient of Dr. Halversen. I am completely satisfied with both his person and his dentistry. I would be pleased to recommend Maintain Your Smile to anyone, as my confidence is complete.
L
11 months ago
Great Dental Office
Madu did a great job with my cleaning today.
Response from Maintain Your Smile Dental
We’d like to thank you for your review! We try our best to provide quality care to our patients and are very appreciative of your feedback.
K
12 months ago
Long wait but good results
P
12 months ago
Recommend to everyone
Dr. Stern and his entire staff are the best! I am a LONG time patient. I get regular cleanings, had a few cavities filled, a crown, AND Invisalign. The entire staff listens to any and all concerns, walks you through everything, and ensures your are comfortable from beginning to end!
Response from Maintain Your Smile Dental
We’d like to thank you for your review! We try our best to provide quality care to our patients and are very appreciative of your feedback.
L
1 year ago
Great experience
I had a filling and prep for a crown with Dr. Gibson. He was very caring and paid attention to my concerns. The staff are always wonderful. I would definitely recommend Maintain Your Smile to others.
D
1 year ago
Highly recommended
They are always professional ,thorough, and friendly. Always on time, seldom having to wait more than the usual. Dr. Halversen, and his staff are the best.
Response from Maintain Your Smile Dental
We’d like to thank you for your review! We try our best to provide quality care to our patients and are very appreciative of your feedback.