Marshall And Sons Services, LLC
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6 months ago
Professional, very customer service oriented
I have a rental home in Milford Pa and I was in SC when my tenant called, saying they had no heat. This was the very first time I had ever used Marshall and sons, and they were able to fit me in the same day. They called to update me on their eta so I could keep my tenant in the loop. Doug and Stephen were very knowledgeable and professional. They were able to get my boiler running so my tenant had heat and hot water. I had them do a run down on the entire system, and they found two items that were potential problems moving forward. Doug gave my a couple of different options on how to proceed, they did the work for me the very next day. They kept me in the loop the whole way, I’m very happy with the work the did and will definitely use them in the future.
6 months ago
Great Service-Great Products
When we moved into our house in East Stroudsburg, we knew we wanted a new furnace. After contacting several HVAC contractors, one never returned our phone call, another came and gave us an estimate, but didn't return phone calls after that, and the last one actually came out and gave us an estimate. We were on the verge of accepting that offer when we had need of a plumber to replace some aging faucets in our master bath. Combing the references for local plumbers, I saw that Marshall and Sons had very good reviews. I talked to Sam, the receptionist, and soon two technicians showed up to replace our bathroom faucets. The job turned out to require new parts, since the old water lines were copper, not flexible, and wouldn't reach the new fixtures. Doug, the owner of Marshall and Sons, showed up and went to get new water lines. After he returned and the new fixtures were installed, Doug insisted on adhering to the quoted price that his technicians had offered us for replacing the faucets even though he had to go and get new parts and the technicians worked hours to removed the old, rusted out fixtures. I was flabbergasted! What kind of plumbing company stays in business by being nice to their customers? Marshall and Sons does! Additionally, in conversation with Doug, I casually mentioned that we were frustrated with contractors in the area who didn't return phone calls. I told him that we had gotten only one bid for a new furnace out of three attempts. Doug responded that Marshall and Sons did HVAC work as well as plumbing and wanted to take a look at our old furnace and heat pumps. Returning the next day, he gave me a bid for a top-rated, higher capacity, hybrid propane/electric furnace that was significantly beneath the only other quote we had. Needless to say, we went with Doug's bid. Let me just say that since installation, the furnace has been working flawlessly, saving us money with the switch over from electricity to propane below 30 degrees. Since that time, Marshall and Sons has also installed all the electrical LED lighting in our basement renovation (they do outstanding electrical work, too!), installed a recirc system to get hot water up to our bathroom in the morning, installed a Rinnai on-demand, hot water heater, re-placed the metal HVAC ducting in our basement, and installed current protection for each of our electrical panels. Doug has also come over to help with frozen water lines on the worst night of this winter from another job he was working on. Amazing! We are very happy with all the services provided by Marshall and Sons! You will be as well.
7 months ago
Professional and friendly.
I called Marshall and Sons regarding a broken heating pipe during the coldest day of the year. Samantha in the office got in touch with Stephen and within two hours the pipe was repaired and the heat was back on. A few days later Doug, Stephen and Paul returned to replace the antifreeze and everything was done perfectly. It was almost like stepping back in time when people cared about the work they did and this company does.
8 months ago
great job done
We recently bought a weekend home in Shohola and decided to upgrade the heating system. Being new to the area and not knowing anyone, I looked to on-line reviews for plumbing and heating in the Milford area. After reading many, I came across Marshall and son and was quite impressed at the many positive reviews, so I decided add them to my short list of eligible bidders for the work. Doug came to the house and gave it a good looking over, took some measurements and discussed an economical solution using a heat pump which would also provide central air for the summer. He explained the 96% efficiency rating and recommended a hybrid system using both the heat pump and propane. What really impressed me was the sent me 4 proposals ranging from the basic economic level to the grandest with all the bells and whistles , and two others with price points in between. Of course I wanted the best for the least and we were able to negotiate items required and those not so and came to an extremely reasonable agreement. With a cold week coming, he moved me to an open slot right away and the system was installed cleanly, quickly and with impressive craftsmanship when dealing with the inside, visible cosmetics of the job. When finished he took an extensive amount of time explaining the system, how it works and how to get the best value from it. And as if this was not enough, he went out of his way to secure me new propane tanks, waiving the install fee and finding me an excellent rate on the fuel. Coming from the city I am not used to tradesmen going above and beyond. What I am used to is a constant grind of aggravation, splitting hairs and having drops of blood squeezed from every nuance of a job. Dealing with Marshall and Son and Doug was more than a professional pleasure, it was a throw-back in time to when a man’s work spoke of his integrity and his word was his bond. I can’t give a higher or better recommendation. Excellent job well done.
1 year ago
BEST IN THE BUSINESS!
Doug and his team are very reliable and they do the job right! I will use them again and again for my heating and a/c needs. They are polite, professional, neat and the know what they are doing compared to most out there! Highly recommend!