Matrix Limousine

Limousine

1115 Yonkers Avenue

Yonkers, NY 10704

WCTLC: 03-00026
Open Today 24 Hours

yonkerslimousinesservices.com

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All Reviews

L
1 month ago
TERRIBLE CUSTOMER SERVICE
I have used this company at least 6 times in the past six months in addition to referring them to several of my family members. I usually have a fine experience with them. However, on Friday, June 8 I scheduled a pick up at LaGuardia Airport for one of the bridesmaids for my son's weddings. I was very specific that her flight was coming in at 9:30am and she needed to be picked up promptly as we had the wedding rehearsal at 12 noon in New Windsor. I also sent Matrix a screenshot of her flight information. Her flight arrived at LaGuardia at 9:30am however, Matrix was no where to be found. I called to see where they were and they told me they would call me back in 5 minutes. More than 20 minutes passed and no phone call. This went on for over 2 hours and they finally picked up my passenger at 11:45am. Of course she missed the rehearsal and 1/2 of the rehearsal luncheon. When I spoke to the person at Matrix on Friday they assured me they wouldn't charge my credit card. However, today, they charged my credit card. I called them to remind them of the problem that occurred. They then proceeded to tell me that I sent them the incorrect flight information, which I didn't. I sent it to them again. Then they said Delta must have changed the flight, the next excuse they gave me was that this flight # is the same flight # each day and lands at 11:30am every day (which isn't true). Needless to say, not what I expect. I am a business owner and I would NEVER let a customer, especially one that used my business more than once and for such a special event, be treated this way. DO NOT USE THIS COMPANY. They lie and are dishonest. I am in the process of getting a refund through my credit card company. I will NEVER use or recommend Matrix again and I am ashamed that I thought they were a reputable company.
R
6 months ago
Non responsive
I tried to make reservations to the airport twice (online only—I didn’t call) and didn’t hear back from Matrix either time.
M
1 year ago
Right on time, courteous and very comfortable ride. I liked the size of the car and kept impecably clean.
J
1 year ago
Horrible and unprofessional
I called to let them know my ride wasnt there and i took anlther cab home. The boss yelled and used absurd profanity and hung up just so he wouldnt refund me! His employee was at the airport and didnt check to see we had a delay (their job). Dont waste your money on garbage and unprofessional workers. I got my money back
D
2 years ago
Buyer Beware. Pricing changes after you get in the car
I was a former ten year customer of New Style until they merged with Matrix. Matrix quoted me one price by phone and via email and I got charged much more after my ride was over. Very deceitful and unprofessional. I would recommend using other companies.
N
2 years ago
Professional service
Always on time, I especially like that they call to let you know that they are close by. The drivers are very polite and helpful. This was my second experience with Matrix and I would definitely use them again.
E
2 years ago
Longtime Customer For Good Reason
Three words sum it up, Comfort, Convenience, Courtesy! Their on time service is unparalleled!
R
2 years ago
Completely professional
Dependable, professional and reasonable. Every driver I've had so far has been very courteous.
C
2 years ago
always courtesy and prompt
D
2 years ago
Matrix will always be my first choice.
Matrix arrived on time and always communicated in a satisfactory manner. I was returning from an overseas flight and my driver was waiting for me at the airport - no calls or follow up necessary.The drivers were excellent. I would highly recommend Matrix