Matthews Dental Associates, Hockessin

Dentist

451 Hockessin Corners

Hockessin, DE 19707

Open Today 9:00AM - 5:00PM

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All Reviews

M
2 years ago
Beware of billing practices and expensive fluoride treatments
My daughter had a good experience both times that she received services from Dr. Matthews and her dental hygienists. From a consumer's perspective however, I am disappointed. Please be aware that the office does not check insurance plans to determine which benefits are covered, such as how many cleanings and fluoride treatments are allowed per calendar year. This practice could result in significant charges to parents after services are rendered. I have always gone to nonparticipating providers for my own dental services and those offices have at least checked on what basic services my plan covers. Since our insurance plan only covers one fluoride treatment per calendar year and Dr. Matthew's office gave my daughter two fluoride treatments, we are stuck with a $90 fluoride bill (very expensive price for fluoride treatments in our area). I appealed to the office billing manager to please speak with Dr. Matthews and let her know that we would be more than willing to work with her to pay the bill and I asked them to consult with her and see if they would consider charging us the "at cost" price for the fluoride this one time since they did not check with our insurance coverage before applying the treatment. I said I would be happy to make up the difference. The response from Dr. Matthews was there would be no adjustment to the bill. This is very disappointing since the charge is about $30-$40 above what other dentists in the area are charging and since our insurance did pay for a full cleaning and full doctor's exam on that same day. My advice for all parents would be to obtain services from a dentist's office that is going to put a little effort into researching patient's insurance plans, especially if they are going to charge premium prices. I expected better service from this office.
A
3 years ago
I drive about 45 just to have my daughter see such a fantastic dentist! My little girl feels comfortable and relaxed at her visits, which makes the drive a non-factor!
A
3 years ago
My child was well taken care of....a filling, 2 root canals and 2 crowns later...he has not fear of the dentist and would got back to see Heather, Bunny and Dr. Katie for a look at those "sugar bugs" without question. As an adult.... I cant say you would ever get me in a dentist chair again! Thanks guys!
A
3 years ago
Love this place.
A
3 years ago
Very caring and friendly staff.
N
3 years ago
Thank you Jen for always doing a great job!
A
4 years ago
We LOVE Dr. Katie!! We have recommended her to friends and will continue to do so. We would not think of going anywhere else.
J
4 years ago
Everyone is so nice, I could not be more pleased with my visit today. I never felt rushed and everything was explained in a way that I understood.
A
4 years ago
I appreciate the ease and flexibility in which I can get an appointment.This office communicates exceptionaly well with its patients.
R
4 years ago
My son was so anxious going into the appointment but now he can't wait to go back and get all his boo boos taken care and have all great teeth again!