Mazgan Air Conditioning & Heating Repair
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9 months ago
Mazgan provided me a $250 estimate over the phone and then charged me $800 to get my furnace working after 2 hours of work (that's $400/hr!) with the guarantee that their expertise (which I was paying so much for) would mean they would take how ever long necessary to get my furnace working properly. Mark gave me this whole nonsensical story about "how a furnace is like a woman who needs care, blah, blah, blah". I was stuck and I paid. A couple of days later the furnace stopped and I called them back. This guys wanted to charge me another $800!! When I balked he started to negotiate with me, first taking $150 off, then going down to $400. Very unsavory operation to do business with. I asked them to leave. I've subsequently disputed the charge with my credit card co and if not successful I will follow-up with small claims court. I was almost thinking about not writing this review until I just got an invoice from this character wanting to charge me for coming back the second time when I threw them out!
2 years ago
Fixed Navien ncb-180e
Very happy with service. Got heat and hot water working. Explained why is wasn’t always getting hot water in the shower.
4 years ago
Mazgan left us with incomplete repairs out in the cold after charging over $700 for the work.
We had hired Mazgan to fix the heating issue with the radiators on the upper floor of the condo. The contractor said changing the water tank and the pump will solve the problem, which we did, and paid over $700 for parts and labor. When the fix didn’t solve the problem Mazgan refused to come back and hasn’t responded to any phone calls, emails or texts. The money was completely wasted, aside from leaving us out in the cold, literally. This company doesn’t stand by its work and can’t be trusted.
4 years ago
Horrible Customer Service
Magzan techs seem very knowledgeable about HVACs, the most knowledgeable company I’ve dealt with so far, so at first I was relieved to find people who appeared to understand our HVAC problems. However, I have to say their customer service hasn’t been good and they are very difficult to contact. After the first couple service calls it has been impossible to schedule an actual time to fix our HVACs—which Is frustrating because we’ve already paid them money to do TWO service calls and it doesn’t seem like they’ve made the commitment of following through to fix our problems. After the last time they flaked on an appointment we made, I find it hard to want to work with them again or trust their scheduling, especially because it is getting colder and our business can’t afford to take a chance on another flaked appointment.
Kenneth W` C.
4 years ago
Good work Terrible Scheduling
I am an architect and i contracted with Mazgan to install a reasonable simple slit system. The owner Mark was very professional and knowledgeable. I visited the site before the work started. He developed a good contract. His price was pretty good. Mazgan was also able to start the work quickly. Mazgan's installers were polite and courteous. They are not the neatest crew, but acceptable. I only needed to follow them with a broom. The system worked the first time without any glitches. My biggest problem is scheduling. They never arrived at the scheduled time nor were they able to finish the tasks in the time they stated. A one day project stretched into three. This impacted the painters that were supposed to follow. The painters had to be cancelled and reschedule which is a headache in itself. I am reluctant to recommend them 100% because of the lateness and delays. However, I must say that Mark, the Owner, always picked up the phone when I called and I feel that he was genuinely concerned. Their price was good, the work was good, but the delays cost in other ways and this may be a real issue.
4 years ago
You call them and they say they'll call you back and never do, then you contact them again and they tell you to get someone else. Do not call these people, horrible horrible horrible....,
5 years ago
Super Fast and Professional Service
Furnace gave out early in the morning on one of the coldest days of the year. I called Mark at Mazgan and he had someone on his team out within an hour. He kept me updated on the status of his technician and when he would arrive to my house. A technician by the name of Ryan arrived and was very courteous and knowledgeable. He explained what was wrong and how he would fix it. You could tell he really knew what he was doing. Within an hour I had heat! Thank you again to you and your staff. I would definitely recommend this company.
5 years ago
Most professional HVAC service company!
Owning a health club it is vital to have proper running HVAC units 12 months a year. When I was struggling with a company I had been using for nealry 3 years, I knew it was time to make a switch. I couldn't be happier. Mark and his crew are top notch. I couldn't be happier. Thank you so much! Michael C.
5 years ago
High quality service
Mazgan fixed my Mitsubishi wall unit airconditioning system. They took there time. Found the leak and fixed my problem. My units have never worked better. Dealing with Mark was a pleasure to speak with. His workers know what there talking about and are very honest and straightforward. I would recommend Mazgan to everyone. They will be the only company I call should I ever have another issues with my airconditioning units.
7 years ago
great job on modification of Modine Heater
Mazgan added a 45 degree duct to out heater and a thermostat. Very Happy great service.