Merrimack Dental Associates
Write a Review
2 weeks ago
I been a patient for several years. Not only do Dr. Rogers and his staff always provide a pleasant and professional experience ( with a special thank you to Michelle, hygienist extraordinaire'), but my dental health has never been better!
3 weeks ago
Today I brought my 13 yo child for a new patient cleaning. This office was recommended by my coworker. Right from the get go when I was setting up the appointment I had difficulties. I had a hard time understanding the woman and vice versa. Finally I was given to another lady. It took 15 minutes just to book the appointment. When I hung up, me and coworkers were surprised at how hard it was for me to book the appointment. I said I think I’ll cancel because I was frustrated. But then I forgot and got the text reminder. And I thought oh just go, she needs a cleaning. Well I show up today 15 mins early like asked, to do paperwork. She was taken 15 minutes after scheduled appt (no biggie). The assistant came out, popped her out of the door, called my childs name and then stated “you have any concerns?” I proceeded to say I had just one, that I wrote down. She said “just come back then”. I got up and when I got through the door she was already gone, so I quickly went down and looked to my L and R and saw them. Right away I’m thrown off by how univitng and unfriendly she is. She again asked what my concern was, I stated it again, and she abruptly said “we wouldn’t talk about that here, call your PCP”. I was shocked at how abrupt she was. Definitely not friendly or maybe stressed from her job? Either way, my face spoke a thousand words. She knew I was dissatisfied with her response. However it’s not the response I was upset with, it was how it was delivered. And I said that’s fine I will call the PCP. And she kept repeating herself as if i wasn’t understanding her. I turned and walked away back to the waiting room. About 5 minutes she came back out and said she needed permission for X-rays. And asked me to go back through the doors. We stood right at the desk and she said something, I’ll be honest, I dont remember what it was. But right away my response to her was “ we are new patients to this practice, I would of expected a friendly staff, someone who would smile and treat my concerns as if they mattered. You are not friendly, not smiling and very abrupt. She apologized and I went to the waiting room again. At the end she came out and called me to see the Dr. He too was just as unfriendly. No smiles, no friendliness. And right away says I heard about your concern, I’m not a dr, call her PCP. All the while he’s finishing her dental check. He never looked at me in the face or acknowledged me. I walked out of there feeling so frustrated. I don’t think I’d ever recommend this place for children/pediatric. They are not good with the bedside manner whatsoever. When I got into the car, I said to my child, “ughh that was a frustrating appointment huh?” Her response.. “ that lady wasnt really nice huh, she asked me if you had the same last name as me because she didn’t want to throw you over the top by saying the wrong name”..,. My mouth dropped!! I can’t believe she would say that to a child about the parent. Lesson learned, don’t keep an appointment at a place if you’re not satisfied with the initial call.
3 weeks ago
continues to be a great dental office
I've been a patient for years and, while I can't say I love going to the dentist, Dr. Rodgers and his team have made it consistently as good as it gets. I'd recommend them to anyone.
3 weeks ago
Love you Linda. Everyone in the office is wonderful. Been Dr. Rogers patient for decades.
1 month ago
Dr Rogers, thank you so much
2 months ago
We have been using this dental practice for over 20 years...Dr Rogers is the best..always takes his time..explains everything..gentle and truly cares abut his patients..so accommodating (please don't ever retire!!)..love Michele the hygenist..thorough yet gentle..friendly ...always puts you at ease....office staff is excellent ...never a problem at this practice..highly recommend them
2 months ago
Very thorough, excellent care. Not only current visit but possibly future issues.
3 months ago
Everyone at this location is very professional,even my 12 yr. old son likes to go. :)
4 months ago
Had my cleaning performed by Linda, she is the best.
4 months ago
Family friendly and efficient
Took my daughter today for her first dentist visit, and the entire staff was very friendly and very quick! I had my teeth cleaned and had my daughter in my lap the entire time and let me tell you, fastest cleaning I've ever had!