Methuen Smiles

Dentist

100 Milk St.Suite #200

Methuen, MA 01844

Open Today 9:00AM - 5:00PM

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All Reviews

L
1 year ago
Terrible service
My husband and I joined this practice last year. After my 1st cleaning with Amy I inquired about services for my 2 year old who had previously gone to a pediatric dentist. I liked Amy and the staff so much I decided to make an appointment with Amy for my son. I arrived at the appointment which was at 9am with my 2 year old. As he is super young we hyped up the appointment all week and even that morning. After waiting 10 minutes past appointment time a woman named Rachel came out to get my son and noted she was filling in. I informed her his appointment was with Amy. She came back with the office manager and I explained I specifically made the appt. with Amy. My 2 year old wasn't going to see some woman I didn't even know and then see Amy next time....he is 2! You don't confuse a 2 year old or introduce random people each time to look in his mouth. I was told he could be seen at 9:50am. Um no, my 2 year old isn't going to wait another 35 minutes. Again, he is 2. It was supposed to be a 15 min appt. the office manager told me there was nothing she could do and was pretty rude about it. I asked to speak to the dentist and was told there is no dentist!!!!!!! Apparently Dr. Gohel moved to Ohio....without informing his clients. I was just seen by him in late April and this was now June 2. She told me oh we will send letters out....um after he already moved? I would have never made an appt for my 2 year old if I knew he was leaving. Not to mention they are running a practice with NO dentist. So if you had an appt at any given time you wouldn't even see a dentist. After all this mess I told the office manager to get whomever she retired to on the phone and my son works see this temp lady but to get my records together because I was never coming back. The temp took my son and I in for his appt in which I had to majorly pretend all was well when I wanted to cry because young children vibe off your mood and reactions to events and people. In the middle of the appointment the office manager brings over the phone. No, I don't want to talk to her in the middle of my sons appointment???? Hello! So as I left I told them to have the manager call me...she didn't. I leave another message for her to call.... I receive a callback from a blocked caller id and a message from the manger who says an issue with your daughter....no my son. Something about your husbands treatment.....no nothing about my husband....office manager can resolve your issue.....no, she didn't, this is why I am calling you. Doesn't leave a phone number, instead tells me to call the office back and let them know a time I can be reached. What a shady business! So unprofessional. Very disappointing. A young child's first visits to the dentist can make or break how they feel about dentists going forward.
R
2 years ago
Saw me the same day I had a problem.
Dr. Gohel was able to take me right in and treat my problem. My tooth pain was awful, but he squeezed me in and made time to redo 2 fillings. My novacaine is still wearing off and I am hoping this solved the problem. His staff is always very caring, concerned, and professional. I am sure Nellie will be calling me to see how I am doing tomorrow just as she always does after I have work done. This is a great practice! They treat you like family.
Response from Methuen Smiles
Just left you the message! Thank you for the great review, we love having patients like you,feels more like family:)
T
2 years ago
Always a pleasant experience
Amy is always so friendly and does a great job cleaning. The office has a lot of updated equipment.
E
2 years ago
The best
Desde que visite la Clinica del dr. Raj j. Gohel Savia que la experiencia seria buena. Y desde entonces toda mi familia la vicita por sus altos y buenos servicios de profecionalismo y un trato especial que les brindan a cada uno de sus clientes para y mi flia. Simple mente el # 1 the best
Response from Methuen Smiles
Que palabras muy lindas Emelin! Muchas Gracias y como sabes, apreciamos que tenemos paciente como usted!
A
2 years ago
The best dental care with excellent customer service !!!
Response from Methuen Smiles
Thank you Ann!
C
2 years ago
Very professional and thorough. Very accommodating. Staff is very friendly.
Response from Methuen Smiles
Thank you for your great review Caroline!
B
2 years ago
High quality, proffessional and friendly service
I was in pain and the office personnel got me in on extremely short notice. Dr. Gohel check my tooth and provided a professional and honest prognosis, and provided medication to relieve my pain. Dr. Gohel and his staff really care about their patients. A big THANK YOU to the whole team.
J
2 years ago
Had my cleaning today with Amy and as usual it was on time and also went well with no problems at all. Amy is so personable and professional every time I see her and the staff is always very friendly...... a totally good experience. Jackie
K
2 years ago
Kind and Caring
My children live their dentist and his staff. Never any tears or issues. The staff is knowledgeable, kind and caring.
Response from Methuen Smiles
Your children are great patients!! We will continue to care for their dental needs! Thank you!
N
2 years ago
Sensitivity to patient's anxiety
My 15 yr old son was anxious about the Novocaine for his procedure but the staff and Dr. Gohel took very good care of him by alleviating his fears and making him comfortable. They listened to my concerns as his Mom and addressed them with him when he went in for his appointment. Though I couldn't take him to his appointment, I felt confident that he was in good hands with the professionals at Dr. Gohel's office.
Response from Methuen Smiles
We heard your concerns and helped in any way. Thank you again or the wonderful review!