Miracle Method

Bathroom Remodeling

2410 Granite Ridge Rd


Rockville, VA 23146

Write a Review

Describe Your Experience

Tips for writing a great review:
  1. Be specific about your experience and the services that were provided.
  2. Be truthful - this review will help other consumers as well as the business.
  3. Be polite - give feedback in a constructive way.

Your Contact Details

All Reviews

3 months ago
Amazing company that stands behind their work
I initially had my bathtub refinished in 2015. It is an old porcelain tub and never looked clean no matter how hard I tried. We considered replacing it and other alternatives, but financially, Miracle Method's surface refinishing beat all our other options by thousands. After the work was done, I couldn't believe I had considered any other method. It looked amazing and would literally wipe clean with soap on a washcloth. Unfortunately after a few years, I began to have some cracking and chipping. I contacted Miracle Method who sent someone right out to evaluate it, and in no time came out to work on it. I was pleased with them in 2015 and in 2018 am even more glad I chose them, because they stand behind their work and its quality. Keith who did the repairs was very professional and very skilled at what he does. Ashley in the office assisted me, and was very courteous and helpful. I would without hesitation recommend this company to others.
4 months ago
Durability is Poor
The one positive is that it really does look like a brand new tub the moment they finish. HOWEVER, it won't last. We noticed the first chip in the glaze within days. As time went on, more and more spots began to peel. Around the drain, along the caulk lines, pretty much everywhere. Fast forward 4 years, we have about a dozen small spots all over the tub where the glaze has peeled off - I go to pick up the bar of soap off the edge of the tub and with it comes a huge chunk of the glaze. I called to have them come fix it since we are still within the 5 year warranty period. This is when I find out that despite the warranty, it costs $75 to have them come assess the damage and determine if the problem is even covered. If it is, then it "only" costs the $75. If it isn't, then it costs an additional $75 per hour to fix it... The technician says everything is covered except the spot from the bar of soap and that he would only charge for 1 hour to fix that spot. Apparently, it is not okay to leave a bar of soap on your own bathtub. Who knew. When I questioned them on it, they made it sound like they were doing me a favor by only charging me for 1 hour. We are very disappointed by the quality of the product and the lack of transparency in the warranty coverage. Something that costs $700 and comes with a 5 year warranty should have held up much better than it did. With the fix, we are now $850 invested and will likely be getting a new bath tub in the next few years. If you are looking to re-glaze your tub, I would advise exploring other options if possible.
Response from Miracle Method
Thank you for your feedback. We are sorry for the difficult experience that you had with our service – we strive for 5 star reviews and take anything less very seriously. We sure wish we had known about any issues with your tub prior to four years later. If something were to happen to our product “within days” of completion, we would have gladly returned right away to rectify a problem at no charge. The experience you are describing with lack of durability is far outside the norm. We actually refinish even commercial tubs that have a longevity of over 9 years to date. We also often return to perform additional work in second and third bathrooms for existing customers years after their first refinishing experience with us. Certainly that would not be the case if product durability was an issue and/or if there were concerns with lack of transparency with our warranty information. Our coatings are made for surfaces that do not remain wet and with proper cleaning, our refinished surfaces can extend the life of existing tubs well beyond the five year warranty … as reflected in our literature. We do appreciate the feedback though and will be sure to remind future customers that soap should rest on the soap dish in lieu of the tub itself. Since your experience has been less than ideal and outside the scope of what we would expect, we will gladly have a technician return to your home prior to the 5 year warranty expiration to tend to any repairs needed at that time. This will be done at no expense to you. You are welcome to call anytime to have this appointment scheduled but if we haven’t heard from you prior to November of 2019, we will reach out to you for scheduling. Thanks again for connecting with us.
7 months ago
The Shower looks brand new!
We are so pleased with the job that Miracle Method did on our shower. It was old and dingy and in need of repairs and now it is perfect! Our technician, Keith, was knowledgeable, professional, polite and on time. There was no mess whatsoever and his work was outstanding. We can’t say enough about what a difference this made in our bathroom and we highly recommend Miracle Method.
2 years ago
Excellent work and great service
Prompt and courteous service from the technician he answered all questions that we had . He made sure we knew how to maintain our new bathroom and kitchen counters and shower. The results to our 35 year kitchen counter and baths were amazing and we are extremely pleased with the results. We will be sure recommend Miracle Method to all our family and friends.
2 years ago
Bathtub/shower unit refinifhing
Nuno did a very excellent job in refinishing our bathtub/shower unit. He was very careful to protect and cover the whole bathroom before spraying. He was very courteous and friendly. He appreciated my removing the bathtub faucet handle, fill spout and drain control before he arrived. We were very impressed with the quality of his work and really like the new speckled finish he applied. The only hiccup was the office scheduler led me to believe he would arrive at 7:00 AM. He actually starts work at 7:00 and was really scheduled to arrive between 8:15 and 8:30, which he did. We would gladly recommend Miracle Method of Richmond to any friends or neighbors who need your services.
2 years ago
Very satisfied repeat, long-term customer.
Miracle Method performed multiple projects in several homes for me over recent years with excellent convenience, affordability, immediate results and durability. They repaired and refinished two tile showers, installed skid resistant shower floor finish, installed shower grab bar, repaired and refinished tile kitchen countertops and repaired and refinished laminate kitchen countertops. Elizabeth creatively scheduled work to minimize inconvenience for me and my tenants.
2 years ago
Looks better than new
The process takes time, 2 partial days, the installer was friendly, courteous, and answered all questions. The tub/shower looks great after refinishing. All the pits, chips, and discoloration is gone.
Response from Miracle Method
Thank you for the review Mr. Keeling! We appreciate you choosing Miracle Method for your refinishing needs and we welcome the opportunity to work together again. Thanks again. Elizabeth & David Dowdy, Miracle Method of Richmond
3 years ago
I love my (new) shower and sink!
I waited a few months to write this review because I wanted to see how easy it was to keep my shower clean after Miracle Method renewed my master shower as well as a sink in my bathroom on the first floor. First of all, the young men who came to my house (2 for the shower and sink and 2 to install the doors a couple of weeks later) could not have been nicer or more professional. They left everything totally clean when it was all over. As for the cleaning of the shower, it is so easy and looks as if I just got it yesterday. Over the years, I have had tile and I have had fiberglass, neither of which I liked, but this is so nice that I am amazed whenever I walk in the master bath. I would recommend them, and have, to anyone who wants to redo their bathroom. Elizabeth helped me pick out the colors that looked best. I couldn't be more pleased!
Response from Miracle Method
Thank you so much for the kind words. We focus on placing the customer first with everything we do and sincerely appreciate your business! Elizabeth & David Dowdy Miracle Method of Richmond
3 years ago
Ugly Green is Gone - Amazing Results
In 1995, we build our home and for some ungodly reason, chose a dark green counter top AND back splash. Recently we decided to redo the kitchen but the cost was prohibitive, until we found the Dowdys. Resurfacing our counter tops and back splash was about 10% of the cost of replacing them with granite, plus they look GREAT! Working with Elizabeth was great. Her counsel was really helpful and we love how our choices turned out. Billy, the installer, was really great as well. Very personable and trustworthy, and did an awesome job to boot. If you're considering it, call them. You won't be sorry.
Response from Miracle Method
Thank You Mr. Spiers, generally the uglier the better as far as we are concerned! Glad we were able to improve the look and save you some money in the process. Thank you for your business! Elizabeth & David Dowdy Miracle Method of Richmond
3 years ago
Shower and bathroom floor refinish
Overall satisfaction = Acceptable + Technician: Promptness = Excellent Courtesy = Excellent Appearance = Excellent Job performance = Excellent Suggestions: Job took longer than we thought Please advise owner about odor. When refinishing floor in bath please refinish under stool.