Modern Dental Smiles Of Wellington
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2 months ago
Wholly disrespectful and terrible experience
I have extreme dental anxiety as well as general anxiety. I made sure to tell the front desk, the hygienist, & the doctor. On the day of my first major appointment, I reminded the dental assistant that I do not respond well to epinephrine in the local anesthetic. Apparently, Dr. Bally was not aware of this & came to speak with me to inform me that the kind of treatment I was to undergo would make it very difficult to not use epi. Against my instincts, I said I would try & he started to numb my mouth. I tried to keep calm but I started to feel very anxious & my heart started to race. I felt like I needed to get air so I got up & started to walk towards the front door. As I did this, I noticed that I had an audience watching. There were at least 2 other people watching, weird right? My heart rate was up to 163(Apple watch) once I got outside. Soon I found Shiniq(Front desk, very kind) next to me with a bottle of water & tissues. We monitored my heart rate for about 5-ish minutes & when my heart rate stayed in the 130's I got up. When I turned around the dental assistant, Erica, & someone I didn't know were all there. Before we went back inside, I asked my audience if Dr. Bally would do the procedure without epi. The unknown woman started to speak & I cut her off to say "sorry, I don't know you or your name". She responded with "Hi, my name is Rachel. Nice to meet you." UH who are you Rachel & what is your position? I never spoke to you & I am clearly upset. Please add some context for me because right now you are a woman that just expects me to know you & assume you have knowledge & authority which is highly presumptuous! Rachel continues to explain what the ratios of epi to the other local anesthetic they use are. Which I have no interest in. I cut her off again "I'm sorry & I don't mean to be rude but all I want to know is if Dr. Bally will do the procedure without epi or not". Rachel then says "Well, we actually didn't give you any epi in the shot you just received & this is how you reacted. It is very common that when have it in your head to be anxious about something you will react in an anxious manner." I said, "yes, I told you guys I was anxious to begin with." Rachel said " Yes, & we are not mid-evil torturers so obviously we can't do the procedure without any anesthetic." Me "I am not asking you to me mid-evil torturer. I am asking you to do the procedure without epi" Rachel " We just did & look at you, look at how you reacted". Me " I cannot believe that you willingly played a trick on someone who openly told you that they had dental anxiety. I am not your Guinea pig or test subject. what you did was cruel. I told you I had anxiety & you thought it was okay to trick me. What you did was not okay. I work in the medical field as well & can you not see what you did here was wrong? Could you not treat me with a little empathy and kindness?” I went to leave and Shiniq asked if I wanted to wait to calm down, I said no because I just wanted to get out of there. When I was getting into my car, I saw Rachel laughing. I screamed out “you have the audacity to laugh right in front of me? Fck you!” I know that they or some that may read this might think that I am embarrassed, hence my reaction. I can 100% say that embarrassment is not my outstanding emotion. Rachel and Dr. Bally made me feel WORTHLESS and INSIGNIFICANT and UNIMPORTANT. I am very aware that my anxiety inhibits me from accomplishing certain things. That is not a surprise to me. I made the entire staff at Modern Dental aware as well so it should not have been a surprise to them. DO NOT THROW MY ANXIETY IN MY FACE WHEN I REACT IN AN ANXIOUS MANNER THEN! I am still a human being, not a crazy person you can write off because you have a preconceived idea of who I am. The fact that they had others in the office watching and waiting for my reaction is a testament to me that they were putting me on display. I was their show pony for the afternoon! Not only was this a violation of trust between doctor and patient but knowingly tricking someone with anxiety who already has misgivings about the dentists was and is wrong. I also want to say that there are a few individuals such as Shiniq at the front desk, Danielle the dental hygienist, and Erica the office manager/treatment coordinator that were all beyond lovely and kind. I do not fault them at all for this experience!