Mosquito Authority

Pest Exterminator

Fairbanks, AK 99709

Open Today 7:00AM - 7:00PM

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3 weeks ago
Rude Customer Service
I called to question why I my yard was sprayed yesterday, 5/28, when I did not want Mosquito Authority this year. I called and spoke with a Jen and i explained to her what happened. She instantly was defensive about why i got the spray, which included sending 4 pre-season emails and a text the night before my spray. I tried to explain that I no longer have that email and she replied that its not their fault that I changed my email address without letting them know. The text message I got was the night before Memorial Day, and she said i should have called to let them know not to come. I was out of town and unable to call, but I didnt think that the office would be open on Memorial Day, which is why I called today. I ended my conversation with me canceling my business with Mosquito Authority all because of the attitude that she had with me from the begining. I have enjoyed Mosquito Authority for the past 2 years, but will switch to something else now. Would i recommend the product yes! The customer service, no! I truely do not beleive that this should be a reoccuring season to season option. Unless you hear from the customers that they want it, do not add them to your list!