Junk Removal Service
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3 years ago
Fantastic! On time, no hassle, very fair price
From the moment I contacted Mr. clean out and spoke to Mary it was a great experience. They came out for an estimate,called that evening and were ready to go the very next day!!!!!Amazing. They were on time,worked hard,asked what I wanted to keep and even cleaned the basement floor for us. I highly recommend Mr. Cleanout, they also move. Thanks Mary,Jim,Billy,Jesse and the owner. Will call you again
3 years ago
Low quality service
I contacted Mr. Cleanouts to schedule an appointment to meet at a property, to discuss services and pricing. We agreed to meet the following day, at a mutually agreed upon time. I have a one hour drive from my home to the property. I drove to the property, arrived at the specified time and waited. And wait I did. Mr. cleanout never showed. Additionally, he did not call me to apologize, reschedule, or cancel. I waited for one hour...nothing. How unprofessional can a business person be? I wasted, or rather he wasted a total of more than three hours of my time... and money. A 30-second text would have been so easy, and professional. I contacted him later in the day, got a lame excuse, and an offer to meet immediately. No thanks, not driving one hour to meet an unreliable business person.
3 years ago
The first day I spoke to the project manager, Jim. I wanted to make sure he understood 3 things. The Grandfather clock stays, the wooden ladder stays & the garage is off limits. The door was closed with a plank of wood screwed across the doorway. I had taken pixs of the contents the day I secured the garage. The next day, my GC & I stopped by & we had a conversation confirming the 3 items that were not to be touched. I stopped by the next day the men were already gone. I first noticed my lawn statue was missing. My garage was missing the plank of wood & the letters J.D. scratched into the door. I went into my garage & noticed several items moved about. I don't know if anything is missing. I took pixs & immediately contacted my General contractor who hired Mr. Cleanout. The owner contacted me & wanted to talk to me in person. He apologized & explained his son didn't take the job seriously & offered me compensation for door. He was trying to convince me his son did not enter the garage. I told him that wasn't true & as soon as I can upload my pix he will see proof. He also told me he was going to see if my neighbors have security cameras to see what happened to my fox statue. The next day, I stopped by my house & the men had finished the demo & even took my wooden ladder! When I contacted the owner his response to me was they probably threw out the wooden ladder that they don't use them. He didn't even want to address the issue of his son trespassing, nor did he follow up on the missing fox statue or my ladder. I would expect the owner take accountability especially since his son made him look like a lying fool.
4 years ago
Professional and polite
Mr Cleanouts came to a property that I owed and did some demolition work for me. His staff was on time, and they were very friendly and understood what was needed to be done. Their work was very efficient. The job was done quickly and right. The price was more than reasonable. The place was spotless when they were done.