Mr. Rooter Plumbing of Sacramento
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4 years ago
Mr. Rooter Oakland/Berkeley fixed a leak - superbly!
We had a mystery leak. We could hear water running throughout the house but found no physical leak. Lance from Mr. Rooter at Oakland/Berkeley arrived and diagnosed the problem as a leak outside the house and quoted us a very reasonable price for a potential pipe replacement from house to main supply on the street. We got an appointment offered within three to four days of the appointment request. As this was not an emergency I felt that was a pretty good appointment window. Lance and his colleague appeared promptly and close to the beginning of the stated schedule of 8:30 to 10:30 am and had diagnosed, completed and cleaned up a couple of hours later. The problem appeared to be galvanized pipes being placed next to copper pipes causing a current that corroded the galvanized pipes. They showed me the half inch hole that had appeared and caused the actual leak and also the rest of the corroded pipe that was likely to give way any moment. They replaced with copper piping and also fitted new cut-off valves and an outlet for the garden irrigation system. On that last point Lance even had a chat on the phone with the gardener who was going to fit a new irrigation system to ensure that the correct fittings were placed on the new pipes. All round, the Mr. Rooter experience was efficient and pleasant. The eventual price for the the work was far lower than the quoted price as less work was required and they were very clear about each part of the process, explaining everything. Finally they cleaned up the work area and the mud from paths leading to it so that after they drove off you could not tell that the garden had just been dug up. We would use Mr. Rooter again and would recommend the Oakland/Berkeley office of Mr. Rooter and Lance and his colleague in particular. Of course, we hope not to need to for a long time!
5 years ago
I had a plumbing issue over Labor Day Weekend. I randomly called Mr. Rooter and the call taker was professional and friendly. Josh called me with 15 minutes of me hanging up and told me the time he would be at my house. He was on time, friendly and professional. He walked me through the issue and gave me a quote. He called his supervisor twice to get me a lower price on a part! I highly recommend Mr. Rooter, ask for Josh!